Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-05-24T16:54:33+00:00 I have an XPS15 9560. I am afraid this is linked to the Thunderbolt Dock TB16. To test it for yourself, you can disconnect your dock and see if it still happens. For me, it never happens once disconnected.
I got to this conclusion after testing lots of other options including reinstalling drivers, BIOS, etc i.e. doing what is recommended in this thread https://windows101tricks.com/fix-video-dxgkrnl-fatal-error-windows-10/
Apparently, some recent update of windows 10 or intel has changed how the thunderbolt is managed. See below. https://www.intel.com/content/www/us/en/support/articles/000057948/intel-nuc.html
As a result, I now keep having the BSOD. Sadly not sure how to solve it. Would need intel / MS or Dell to update their drivers!
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Anonymous
2022-05-24T07:20:31+00:00 Hello, I’ve been experiencing the exact same issue on the same laptop model for the last 2-3 weeks. I’m still looking for a solution unfortunately.
EDIT: I’ll try to get support from the manufacturer and update
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Anonymous
2022-05-19T14:31:30+00:00 Ok, Having implemented the suggested fix the system has been stable for a few days, but not without issue.
I had multiple stutters and momentary sound cuts while streaming video media, but more importantly I can no longer launch a game from Steam or even open Epic launcher.
Steam games cycle a start up and then fail with no feedback. And when I try to lunch the Epic store it pops up with a "unsupported graphics card" error dialogue box and completely fails to open.
Not for nothing but it started doing this about a day before the bluescreen crashes started up again. So all in all I'm not convinced this is currently solved. Do you have any other suggestions?
Once again, thank you for your time Paul
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Anonymous
2022-05-17T23:28:50+00:00 Ok, new clean install of an older graphics driver obtain from OEM site, using safe mode and DDU method. I checked and my BIOS is running the latest version available so I left it alone as I don't know what happens if I try and install the same version of an already installed BIOS. The system normally takes a while to hit a bluescreen. I will report back is that happens or if everything remains stable.
Thank you for the help