Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-06-27T00:02:30+00:00

    Same problem here: yesterday my XPS 9560 started getting BSOD with the VIDEO_DXGKRNL_FATAL_ERROR and causing programs such as Home Designer to crash. Might related to the recent 2022-06 Microsoft Cumulative Update (Windows 10 version 21H2). I tried reinstalling both graphics drivers, but it didn't help. I disabled the nVidia card (by going into Device Manager and choosing Uninstall device, which seems to help, or at least stop Home Designer from crashing or giving me error messages. I tried installing the generic HD 630 driver from Intel instead of the Dell driver, but got an install error. I'll see if installing the generic driver from nVidia helps...

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  2. Anonymous
    2022-05-27T11:01:08+00:00

    Agreed. Also I already did a repair in place install of windows 10 and it did exactly nothing, except cause another BSOD during the process.

    I also found this user on the Dell forums that's having the exact same issue and I'm fairly sure they list a clean install of windows in a lengthy post:

    https://www.dell.com/community/XPS/Dell-XPS-15-9560-Blue-Screens/td-p/8194662

    Left them a message. Waiting to see if anything shakes out.

    Thank you for keeping the thread updated with your progress.

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  3. Anonymous
    2022-05-25T12:12:56+00:00

    Another +1, I just started seeing a very similar error pattern to yours this week on a 9700. It's got a dual Intel/Nvidia GPU setup, and it happens after playing a game (usually when I attempt to restart the game later after having closed it). On reboot the Nvidia GPU is either not reported present by Windows, or I get an error asking me to heck if the GPU is supported (unfortunately I wasn't paying enough attention to recall the specific message).

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  4. Anonymous
    2022-05-24T19:54:25+00:00

    In that case I'm not sure we're having the same problem as I don't have, and have never had, a thunderbolt dock. But I sincerely hope you find a fix to your problem. Once again, if I find a fix I'll post it here. Maybe it'll work for you.

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