Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

Press windows key + x
Select device manager from list
Navigate to Display Adapters and double click
Locate NVIDIA GeForce GTX 1050 from the drop down options
Right click on the NVIDIA GeForce GTX 1050 and select Disable device
Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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Anonymous

2022-09-24T18:05:43+00:00

I appreciate that both NVIDIA and Dell are looking into this issue! It's awesome, and again, very much appreciated. Despite the age of the 9560, it's still an extremely capable device, and I would hate for all of us to have it "more or less" go to waste. So thanks for continuing to look into this!
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Anonymous

2022-09-24T13:55:32+00:00

Thanks for checking in, we were wondering how it was going. In summary, there are a couple of things the forum has learned:

*) Diego came up with a driver pair that seems to fix the BSOD for most people. The NVidia version is 27.21.14.4270

*) Howard Duff XPS15 is working to determine which version of NVidia the problem was introduced in. He is still working on this, as it is time consuming. Here are his results so far:

30.0.14.7135, A08 - 15/09/2021 - BSOD

27.21.14.6231, A07 - 18/05/2021 - BSOD after 2 hrs,

27.21.14.6109, A06 - 22/02/2021 - Still working ok after 2 days..

27.21.14.5241, A05 - 17/11/2020 - ?

27.21.14.5167, A04 - 19/08/2020 - ?

27.21.14.4270, A21 - 07/05/2020 - We all agree this clears the BSOD (btw, I didn't notice any performance issue or screaming fans with this).

*) I looked at my Windows driver update log. I have the usual Windows update system enabled, which means Microsoft is constantly checking my box and screwing around with updates behind my back. It turn out that Microsoft has not changed video drivers for at least 2 years on my system, when in June and July of this year, it jammed NVidia updates down my throat. I suspect this is what happened to many of the people on this forum, and obviously, this is a Windows update of an NVidia product.

*) The NVidia driver with the problem is old (at least May 2021), but we probably have not seen the problem until recently because Microsoft pulled the NVidia trigger just recently.

Manuel, do you know what NVidia version the "problem" was introduced in? Can you tell us anything else about the problem? (Some have reported excessive heat and fan running) Is this a power state problem? Interaction with Intel drivers? A Windows change that interacts with NVidia?
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Anonymous

2022-09-20T02:48:36+00:00

This was NVIDIA's response:

"Since the issue is seen even after reinstalling the drivers and windows, this would point out to a hardware issue.Also you have mentioned that disabling the GTX 1050 card would not cause the crashes. This further confirms that the issue is with the graphics card.If you need any further confirmation on this, suggest you contact the laptop manufacturer and report this. They will be able to check and confirm the same. NVIDIA provides the chipset only to the laptop manufacturer and they custom design the card as per their needs. Any further help will be provided by them."

So, NVIDIA has no interest in fixing this issue. So they're pointing the finger at Dell, and I'm sure Dell will point the finger at Microsoft, who in turn will point it back at either NVIDIA or Dell. So that's fun.
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Anonymous

2022-09-16T18:38:54+00:00

Diego's first post that suggested installing NVidia driver 26.21.14.4270 was on Sept 1.

I don't understand how you can claim that his solution does not work, because his post is AFTER all those posts. Show me a post that has someone saying they installed 26.21.14.4270, and it is not working!

FWIW, I have Adobe Photoshop and Lightroom, and I've got a few hours of time with no BSOD's. I have 26.21.14.4270, and the Intel HD driver that Diego suggested.
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