Can't Find--How do I delete: usb2ser.sys & wdcsam64_prewin8.sys

Anonymous
2022-08-04T18:50:15+00:00

I got an error message saying that I can't turn on Memory Integrity due to the following drivers:

usb2ser.sys & wdcsam64_prewin8.sys

I can't find these files anywhere in this laptop.

Please Help.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-01-06T12:07:10+00:00

    Why do incompatible drivers prevent using Memory integrity? Security Windows 10 Turning on the Memory integrity setting would block these incompatible drivers from loading. Because blocking these drivers might cause unwanted or unexpected behaviors, the Memory integrity setting is turned off to allow these drivers to load.

    If you want to restore the Memory integrity setting, you can try to resolve a driver incompatibility by seeing if an updated and compatible driver is available through Windows Update or from the driver manufacturer. Microsoft does not recommend that you delete drivers to attempt to restore this setting.

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  2. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-01-06T11:55:40+00:00

    In the Memory integrity screen, press Alt + PrintScreen (or Fn + Alt + PrintScreen).

    Press Ctrl + V to paste the screenshot into the reply window.

    Also, open Autoruns.

    Click File → Save.

    Save the entries to an .ARN file.

    Share it on OneDrive/Dropbox or WeTransfer.com.

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  3. Anonymous
    2023-01-06T11:50:54+00:00

    It's the same. That is the second driver. (When I print screen, it doesn't come out right.)

    So, it's

    ubs2ser.sys

    MBB

    Driver version: 3.0.1504.0

    Product Name: USB Modem/Serial Device Driver

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  4. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-01-06T11:31:02+00:00

    Pls try to enable Memory integrity now. If it lists any incompatible drivers, post a screenshot.

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  5. Anonymous
    2023-01-06T11:25:49+00:00

    It worked....so sorry for my confusion.

    Do I need to do something with the second driver? Thanks

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