Please perform the following steps:
- Open administrative command prompt and copy and paste: PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"
Post a share link into this thread with only the compressed memory dump
Post a share link into this thread using one drive, drop box, or google drive.
- Download and install
a) https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140360.exe
b) https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe
c) https://support.hp.com/us-en/help/hp-support-assistant
d) https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html
- Post images of any drivers updated using each HP support assistant and Intel driver and support assistant
- Please do not use driver easy to install drivers. It can be used to identify drivers that may need updating.
- Run:
HD Tune: (free or trial version) (all drives)
Post images or share links into this thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
- Run:
Sea Tools for Windows https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exehttps://www.seagate.com/support/kb/how-to-use-seatools-for-windows-202435en/ Long generic test
Post images or share links into this thread.
- Run:
HD Sentinel: (free or trial version) (all drives)
Post images or share links for results on this tabs
a) Overview
b) Temperature
c) SMART
- These steps can be performed overnight while sleeping:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
- Plan to run the HP UEFI and Windows diagnostics later in the thread (specific instructions will be provided)
- For any new BSOD run:
a) the V2 log collector and post a share link into the newest post
b) the administrative command prompt command in step #1 (make sure that it is a separate share link with only the compressed memory dump)
17D, 19C, 124, 144