New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-30T11:36:13+00:00

    My phone "stay on lock screen until swipe" feature is deactivated and the Phone Link unlock problem still there. There is no connection whatsoever between that setting and Phone Link problem discussed here.

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  2. Anonymous
    2024-05-23T17:13:33+00:00

    I unfortunately don't have any leads in this department. What I know is it won't be trivial. What I am most curious about is why remote Bluetooth access(ability to turn Bluetooth on and off remotely) got nuked.

    What inherent benefit does phone link have over unison or other screen casting services now.

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  3. Anonymous
    2024-04-30T14:53:24+00:00

    ...

    On Android there's a relatively simple one-click workaround to remotely unlock the phone via ADB ... You can find it some posts above.

    If your "simple one-click workaround to remotely unlock the phone via ADB" is this command:

    ./adb shell appops set com.microsoft.appmanager PROJECT_MEDIA allow

    Sorry. Doesn't fix the problem. With Phone Link versions newer than 1.22102-202-0, you'll still need to manually unlock your phone before you can access a phone-app from Phone Link on the PC.

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  4. Anonymous
    2024-04-30T05:42:35+00:00

    Don't bother Microsoft don't give a dam about customers they don't care about usage or feedback which they use to see how much rubbish they can get away with this thread totally shows how rubbish Microsoft customer support or care is a monolithic company with support staff that are reluctant to think or help there is no more damming evidence of this and their total disregard of customers than this thread not one Microsoft answer worth spitting at a disgusting and disgraceful showing

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  5. Anonymous
    2023-12-05T22:33:41+00:00

    For me - using the old version of the PC app solved the remote unlock problem... and still does.

    But under Android 14, the phone (and Link to PC app or service) requires that I approve "permission to cast" the screen each time it connects. This is unrelated to whether the phone is locked or not.

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