New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2025-02-23T19:01:57+00:00

    What I didn't finish in the previous post is that the phone screen popup is fully functional on my PC. I can click mirrored phone icons with the mouse (or my fingers -- my PC has a touch screen.) and the phone app opens on my PC. I can cut and past to and from the phone. Because my PC has a touch screen, I can actually swipe the phone screen. It's just like my phone is part of the PC. Actually, it's a much better UI than Phone Link ever provided. I'm happy.

    (Also, because I enabled the Stay Awake option {...Developer Options->Stay Awake}, the phone screen is accessible from the PC as long as I have it plugged in to its charging station -- which lives across the room and away from where I work at my PC. No need to go get the phone and unlock it because the Stay Awake option keeps the phone unlocked as long as it is charging. FINALLY!)

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  2. Anonymous
    2025-02-08T21:10:38+00:00

    To anyone still struggling with this, I found a cleaner (if tedious) setup. It does involve using Samsung routines. First, set up your "Extend Unlock" how you want, like if you're at home or simply connected to your PC.

    On your phone, go to the Galaxy Store and download "Good Lock"

    In "Good Lock," go to "Life Up" and download "Routines +"

    Go to the Play Store and download an app called "NTFY"

    Open "NTFY" and subscribe to a Topic. Essentially, this is just your own custom server name.

    Set up a routine. I called mine "Unlock Device"

    Add an "If" condition for Notification Received with a specific keyword. Set the keyword and specify that it's coming from the "NTFY" app

    Add the following "Then" statements: 1 - Functions>Navigation button action>Home>Done; 2 - Advanced options>Wait before next action>1 second>Done; 3 - Good Lock>Touch macro>Add>OneUI Home>Create a macro where you swipe the screen>Done

    Save your routine

    On your PC, open your notepad app and copy this line: curl -d "Device Unlocked" ntfy.sh/"NTFY Topic"

    "NTFY Topic" is the name of the server you made in the NTFY app on your phone

    Save this as a .bat file

    At this point, you can be done! Anytime you need to unlock your phone to use it from Phone Link, you can click on this .bat file to unlock your phone to the home screen before mirroring. You can also get a little more fancy like I did and download Bat to Exe converter to turn it into an executable that can be pinned to the Start menu and activated with 1 click.

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  3. Anonymous
    2025-01-29T14:54:40+00:00

    Thank you for posting that.

    I have verified, partially: you can create a Routine, select Link to Windows as a trigger, and select Keep phone unlocked as the action, with a few (manageable) caveats:

    • you must select another condition as well as Link to Windows, such as arriving at a place, being on a particular wifi network, or connecting to a Bluetooth device (ostensibly, your computer might work as the Bluetooth device).
    • the unlock will last for 4 hours.

    To set it up:

    • Navigate to Settings > Modes and Routines
    • Select the Routines tab at the bottom of the screen
    • Add a routine (plus sign)
    • If... select Link to Windows under Connected Devices
    • Then... select "Lock screen and AOD". Under there you will find the option to keep your phone unlocked. It will be greyed out if you've followed my steps so far. Tap the grayed out option to see the conditions.

    I'll leave the directions at that, since they're likely to change, and this gets you past the tricky parts of setting up the Routine.

    I said "partially" above because although I've set up the routine, I haven't tested it with Link to Windows yet.

    If you do, let us know how it goes!

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  4. Anonymous
    2024-06-30T19:59:28+00:00

    It's unfortunate that you're experiencing such frustration. As for me, the phone link and my Samsung device are now functioning perfectly, allowing me to access my phone's screen from my laptop without needing to manually unlock it. So, take a moment to read and relax.

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  5. SD - IA 179K Reputation points Independent Advisor
    2022-12-22T02:51:30+00:00

    Hi Jason,

    I am Sumit here to assist you with this question.

    Please correct me if I am wrong and it worked before - You would need to unlock the device once.

    If that is not the case, can you ensure the Phone Link App on your Phone has all the permissions, like screen reading etc?

    Keep us posted.

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