New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-05T21:31:20+00:00

    Also, even if SmartLock worked, the settings you apply in SmartLock only persist for 4 hours. We discovered that on this forum a number of posts ago, and even the video points that out.

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  2. Anonymous
    2023-11-25T17:23:19+00:00

    My S22U updated a few days ago to Android 14 and OneUI6 and now this workaround is mostly broken.

    We used to have to give permission on the phone (Start Now) - once - after a phone reboot - and we could connect every day without phone interaction until the next phone reboot.

    Now you have to give permission on the phone every time you open the PC Phone Link app..

    But.. if you lock the phone with Phone Link (PC) still running/attached, you can still unlock the phone by blindly typing the pin (as before).

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  3. Anonymous
    2023-11-06T15:25:04+00:00

    The only fix I've found it's downgrading to v.1.22102.202.0. Instructions here

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  4. Anonymous
    2023-07-08T00:56:42+00:00

    this works indeed. in my case i did not have to download apk of older android revision. uninstalling it and disabling update was enough for me. as to the windows version, i downloaded version you provided the link to and it works great.

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  5. Anonymous
    2023-05-10T01:21:10+00:00

    You can also set your house as a trusted location and your phone will remain unlocked anywhere in the house, but only for 4 hours. The bluetooth method doesn't seem to time out and my range is really far in my house, I can have it in the master bedroom and my PC still sees it on bluetooth. If both of those methods won't work for you, can you try to just disable your lock completely until Microsoft/Samsung/Google fix this issue.

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