New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-05-10T00:53:47+00:00

    It does help. Unfortunately, there's a hard timeout after 4 hours (or whenever one of the devices goes out of range, or whenever the mood strikes, frankly). At that point, you have to go find the phone again.

    I don't think this is entirely Microsoft's problem. My Android phone is real stinky with the other remote software I use to access my phone also.

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  2. Anonymous
    2023-05-09T23:53:33+00:00

    There is a simple solution to this very annoying problem.

    On the phone:

    Settings

    Lock screen

    Smart lock

    Enter pin

    Trusted devices

    Add trusted device

    Select the PC you connect to

    Now you will never see this annoying and ridiculous screen again when you try to open an app. Instead you will just see a button that says "unlock", and when you click it the app will open as it should. When you are done with the app, you will notice the screen on your phone is still on, but it will time out with whatever you have it set to, and turn back off as usual.

    Hope this helps.

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  3. Anonymous
    2023-04-18T15:49:25+00:00

    This worked for me as well.

    Other work around I found is use a trusted device or place in android. After adding the computer to trusted device, the phone automatically unlocks and no need to enter password.

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  4. Anonymous
    2023-04-06T13:57:54+00:00

    Thanks Steve - so far that seems to be working!

    With the "Update Apps Automatically" option turned off, there's something you'll want to do periodically:

    On you PC, open the Microsoft Store app. In the app pane on the left, there's a "Library" widget. Click on it. Under "Updates and Downloads" will be a list of apps that have updates available. You should update all apps that have updates available EXCEPT the Phone Link app.

    I hadn't checked my Library in a while and there were 11 apps that needed updating on my PC.

    -Steve

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  5. Anonymous
    2023-04-06T05:54:20+00:00

    Thanks Steve - so far that seems to be working!

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