Tried removing the microsoft photos app through an elevated powershell and then reinstalled using windows store; no luck, still have high shell infrastructure host cpu usage.
In Windows 11 "shell infrastructure host" process using a lot of CPU when viewing Photos on external SSD
I have two computers on Windows 11 22000.318 and on both of them when I connect my 512GB Samsung SSD "shell infrastructure host" starts to use a lot of CPU and power usage is "very high" in task manager. I understand this may be normal when browsing large folders on the SSD or copying files to/from the SSD but even if I close all the File Explorer windows to the SSD "shell infrastructure host" continues to use a lot of CPU. If I try to eject the SSD it says its in use. So my only option is to log out of Windows and log back in and that stops "shell infrastructure host" and it goes back to normal. Could this problem be part of the Windows 11 memory leak bug with File Explorer I've been hearing about? Or maybe something to do with indexing going on? My external SSD has thousands of photos and I am using the Photos app.
Windows for home | Windows 11 | Files, folders, and storage
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Anonymous
2022-06-25T21:38:29+00:00 -
Anonymous
2022-06-25T08:14:19+00:00 Same here, just moved my wife off of a 13year old Dell to Windows 11l, She has thousands of pictures...
Solution to microsoft Photos problem (Shell infrastructure host high GPU)
I uninstalled the Photos app:
get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackageWithout launching the program first, I rebooted the PC first and then let the Photos.DLC.MediaEngine add-on install automatically.
In: Settings / System / Screen / Graphics settings / Graphics performance preferences / Add the microsoft Photos app and choose the High performance option -
Anonymous
2022-06-17T17:06:41+00:00 Hi, I have the same problem on my Laptop with Windows 11 Pro.
It is caused by Microsoft Fotos.
When I use Windows Photo Viewer the problem newer arises.
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Anonymous
2022-06-07T15:43:01+00:00 That's great! Thank you very much 👍