Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-03-28T05:53:03+00:00

    mine System Model Vostro 3480

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  2. Anonymous
    2023-03-22T11:33:42+00:00

    HP EliteBook 840 G6

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  3. Anonymous
    2023-03-20T05:28:18+00:00

    I cant use finger sign in because it is grey

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