Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-03-05T18:21:36+00:00

    Hi my LG gram windows 11 lost its finger print recognition facility after the last Windows update ..I tried all the above to no avail and eventually rang the vendor (still within guarantee by 10 days !) they suggested going to settings - hello - setup fingerprint recognition and set up the finger print recognition from scratch ..which I did and its now working ! horay

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  2. Anonymous
    2023-03-04T20:56:40+00:00

    If you are referring to the recent update called KB5022913 , then nope, still doesn't work for me after the update.

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  3. Anonymous
    2023-03-04T00:14:31+00:00

    Microsoft has updated its software. If you are using Microsoft 11 update to the latest version. This should fix the problem

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  4. Anonymous
    2023-03-04T00:02:35+00:00

    The latest software update from Microsoft restored some the feature.

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  5. Anonymous
    2023-03-03T23:48:26+00:00

    The first instructions didn't work for me. This is my info

    System Model 950XDB/951XDB/950XDY
    System Manufacturer SAMSUNG ELECTRONICS CO., LTD.

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