Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-12-15T22:50:05+00:00

    This happened to my Lenovo Yoga in the past week.

    Disabling and reenabling the biometric device (Synaptics UWP WBDI) worked.

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  2. Anonymous
    2022-12-14T10:31:18+00:00

    А у меня HP

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  3. Anonymous
    2022-12-14T08:49:53+00:00

    you try to reinstall Dell Goodix Fingerprint driver for windows 11 one more time and then in account settings, remove any PIN (Windows Hello) if its exist. once you remove the PIN then, initiate the fingerprint recognition it will work then and after later you are set New PIN. i hope this resolve your issue.

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  4. Anonymous
    2022-12-14T02:54:14+00:00

    This worked perfectly for me.

    The finger print sign in was broken by a recent windows update.

    *** Dell inspiron 7706

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  5. Anonymous
    2022-12-12T00:10:37+00:00

    Carlo, you the man! I have a Lenovo Flex 5. Following your instructions and picking an older driver did the trick! I had been struggling with this for a while --- perhaps since I did a driver update, or maybe the last windows update

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