Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-08-18T07:44:14+00:00

    I have ThinkPad P53S with Windows 11 Pro for workstation. I have a problem with Biometric, so the Camera and fingerprint are not working properly. I tested the hardware, and it is working fine. The only thing I can find is a problem with TPM that requires an update, and there is none. What seems strange is the last update of BIOS (so TPM) was done in April 2022, and everything works fine. In July 2022, the problem starts. I tried all the steps described here but nothing is working. Any suggestions? (Not reset everything)

    0 comments
  2. Anonymous
    2022-08-17T20:25:19+00:00

    Hi Carlo T,

    Thank you for sharing the helpful tips.

    I have a Lenovo Yoga 520 which had finger Print sensor and used to work fine.

    However, when I updated to Windows 11 through system updates, it now says "This option is currently unavailable, we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

    I tired following the steps and updating the drivers and restarting the system, but it didn't help.

    My system manufacturer is Lenovo and the System Type is 81C8.

    Could you please help me restore this option.

    This was the primary reason I bought this laptop despite it seemed a little expensive.

    Thanks

    Sohaib

    0 comments
  3. Anonymous
    2022-08-09T07:18:39+00:00

    Mine is working now. I didn't do anything. I don't know if Microsoft installed a patch or something, but it's working.

    0 comments
  4. Anonymous
    2022-08-09T07:07:55+00:00

    Dell Inspiron 16 7610.

    I get the same, I had the Goodix item under hidden biometric sensors of the device manager. unstinalled, then on attempting to reinstall the driver, it says the device can't be found so wont reinstall

    Windows Hello says no compatible device found. It was working just before

    0 comments
  5. Anonymous
    2022-07-18T17:14:29+00:00

    Good Day Samuel(26),

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager
    -Expand the Biometric driver or Human Interface Device
    -Look for Fingerprint driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and check the fingerprint.

    If issue persist, let's download the updated driver.
    What is the exact model of your computer?

    To check the system model proceed with these steps.
    -Press Windows key + R
    -Type msinfo32 and hit enter.
    -Look for the system model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely,
    Carlo T.

    Hi Sir Carlo, I am using RedmiBook 15. I also have this error saying currently unavailable for the fingerprint. Also i dont have this Biometrics in the device manager. Please advise.

    0 comments