Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-05-19T20:46:10+00:00

    hello sir

    I have tried what you have told but issue can't get solve. plzz help me

    my laptop is Lenovo flex 5 2in1

    manufacture Lenovo

    model 81C9

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  2. Anonymous
    2022-05-14T16:46:33+00:00

    Once a window 11 update is install, it will stop working

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  3. Anonymous
    2022-05-14T14:54:50+00:00

    This just worked perfectly with my wife's Dell.

    (Disable/enable the sensor)

    She upgraded to Windows 11 last night.

    Thanks for the solution.

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  4. Anonymous
    2022-05-07T04:03:11+00:00

    System Manufacturer SAMSUNG ELECTRONICS CO., LTD.

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  5. Anonymous
    2022-05-06T03:16:06+00:00

    Try disabling and enabling the device. It worked for me...

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