Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-05-17T23:43:22+00:00

    On the latest version of Windows 11, it seems to switch automatically! However, some background processes using the mic, even with the settings turned OFF, can prevent this.

    On my PC, Nvidia Overlay was preventing this. To turn it off, go to GeForce Experience > Settings > Nvidia Overlay and turn it off. Then, the headphones mode will switch automatically

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  2. Anonymous
    2022-05-13T12:06:56+00:00

    Hi,

    I have the exact same problem here: I have the Bose NC 700 and in Windows 10 it allowed me to select the hands-free "device" for my voice over IP phone app while the high quality audio (streaming) would be played using the other (16bit) Bose NC 700 "device" for high quality audio.

    Disabling the hands-free mode to get good audio (listening) quality is not an opiton: I use the hands-free for my work-calls VOIP and at the same time, I listen to music using the same headset (when a call comes in, the music is muted automatically in windows 10 during the call).

    Now, after upgrading to windows 11, there seems to be no known way to get both modes working as it was in Windows 10.

    If Microsoft wants to hide the complexity from the user, that is fine by me. I have to say that it confused me to see 2 devices and that the sound quality was bad on one and I had to google etc.

    But if Microsoft chooses to hide the complexity, It must make sure that audio streaming goes to the high quality audio device and the low quality hands-free mode is only used for calls.

    Interestingly, in System -> Sound -> Properties, the Recording device (that is the hands free one, I guess) in the settings of Windows 11, you can choose if it should be the standard for communication or the "standard for audio" (translated from German, as I use Windows 11 in German).

    As the hands-free one after installing the headset is only set to "standard for communication", I would assume that in the sound settings, the Microsoft developers intended to make a distinction to use a devise for communication = hands-free or as an audio-device=playback of streams. However, somehow, some other parts of Windows 11 do not seem to respect this setting (if my interpretation of the sense of this setting is correct).

    Long story short: microsoft needs to fix it!

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  3. Anonymous
    2022-05-11T21:19:01+00:00

    Hello everyone, I just upgraded and got very frustrated when I couldn't find a hands-free device. I am hard of hearing and this mode helped me a lot. The opened old sound manager helps, but it's not an option in my opinion

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  5. Anonymous
    2022-02-08T16:40:27+00:00

    It helpful with me :)) Disable headset make sound better. Try it :D

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