Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-09T02:48:59+00:00

    I have had this exact issue for the past month and i didn't know why (because I used my BT headphones fine for MONTHS.)

    MY FIX (If you have intel and use/update with their drivers. Specifically me updating using Intel Driver & Support Assistant)

    • Go to Device Manager
    • Bluetooth
    • DELETE Intel Smart Sound Technology

    (I kept the Intel Smart Sound Technology under the actual sound settings because i don't trust it not breaking)

    • Restart your PC

    This should allow Windows 11 to auto switch to hands free without issue. I finally fixed it after a month of trying to figure out why this was happening. Hope this helps!

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  2. Anonymous
    2022-02-07T04:24:05+00:00

    Hi George,

    I have already tried that but it does not work.

    Regards,

    Kartikey

    Image
    In windows 11 there is no Handsfree mode like before. In order to do the same thing just go in the Recording Tab and Disable/Disconnect your device. That is going to disable the Microphone from your headset but is going to keep the playback and your sound will sound normal again. Hope this works for you guys.

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  3. Anonymous
    2021-11-04T08:03:38+00:00

    ... the only thing that changed was upgrading to Windows 11. This makes me believe that the issue is due to Windows 11 ...

    Sorry again, but that's not correct, as you will discover in time. Windows is just the train, and your problem is the passenger.

    ... OR I need to do something else to get this working in Windows 11 which apparently I cannot find anywhere online.

    Only the manufacturer of your earphones can help you. (Which is useless advice for people who buy Bluetooth devices from unknown manufacturers that don't support their products, as I learned the hard way.)

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  4. Anonymous
    2021-11-04T07:33:51+00:00

    Good Day Kartikey,

    I appreciate your time getting back to this thread, it is the Bluetooth driver of the laptop.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  5. Anonymous
    2021-11-04T06:46:53+00:00

    Good Day Kartikey,

    I appreciate your time getting back to this thread, please proceed with these steps.

    -Go to Device Manager

    -Expand the Bluetooth

    -Look for Bluetooth driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and click "Let HP Detect Your Product"

    https://support.hp.com/us-en/drivers/laptops

    Locate the latest Bluetooth driver, check if there's a driver that was release for Windows 11.

    Download and install it , restart once done and check.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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