I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission": Additionally, when I click "Done" on my PC, it also has an endless loading wheel. Both my phone and PC are connected to the same WiFi network. Troubleshooting I've tried: Restarted my PC Restarted my phone Logged into my Microsoft account in the browser and removed my linked phone Clicked the Repair button in the Your Phone app settings on my PC Clicked the Reset button in the Your Phone app settings on my PC Clicked the Terminate button in the Your Phone app settings on my PC Uninstalled Your Phone via Powershell and reinstalled it on my PC Updated my drivers on my PC Allowed Your Phone to run in background on my PC Turned on Share Across Devices on my PC Disabled Battery Saver on my PC Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone Turned on notifications for Your Phone on my phone Turned on Your Phone under Accessibility settings on my phone Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone Reset network settings in my phone Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4 Performed an in-place "Upgrade Now" Windows re-install Any help would be appreciated!

Thank you so much!!!! I used to connect my old phone to my laptop, but a few months ago I changed my phone, and it stopped working. I've been trying to figure this out for about 3 months now!!! Thanks!

This^^^^. Absolutely worked for me as well. Hope everyone gets it working, this was driving me nuts, but the step recommend by one_eyed_man worked immediately. THANK YOU!

Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect. Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg! I've been having the exact same problem on my Samsung Galaxy S20. More than a month of futzing with it... did everything that Greg did, some several times over... with no luck. Just deactivated my 3 work accounts on my laptop and voila, like magic Your Phone connected. Since these are my current employers, however, it remains to be seen what else gets messed up because when I try to reconnect one of the work accounts, I get the error message "your organization does not support this version of Windows." Really? I'm running Windows 10 on a high-end Lenovo ThinkPad X1 Carbon Gen 8 and this account was connected 5 minutes ago.

Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect. Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg! This was indeed the problem for me too!!

Hi OEM. I'm Greg, an eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved. I'll give you everything possible for fixing Your Phone app. Even if you've tried a step please try it over in sequence here: Requirements for using Your Phone app: https://support.microsoft.com/en-us/help/453129... Try resetting the App in Settings > Apps > Apps & Features > Your Phone > Advanced Options > Repair and then Reset. Restart PC. Next try re-registering the app from Option 2 here: http://www.tenforums.com/tutorials/3175-apps-re... If those don't work then try the latest fixes working for Your Phone app: https://support.microsoft.com/en-us/help/453129... https://support.microsoft.com/en-us/hub/4529948... https://www.windowscentral.com/how-fix-common-p... https://www.guidingtech.com/fix-windows-10-your... https://support.microsoft.com/en-us/help/405344... https://www.groovypost.com/howto/send-sms-text-... https://support.microsoft.com/en-ca/help/445935... https://www.kunal-chowdhury.com/2018/08/trouble... https://www.guidingtech.com/fix-windows-10-your... https://thegeekpage.com/fix-your-phone-app-is-n... https://www.thewindowsclub.com/your-phone-app-n... One of these should normally fix it. You can try uninstalling Your Phone in App Settings, restart PC, reinstall from MS Store Hub (three dots at top right of Store app) > My Library. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki... Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta... You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t ... If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m... I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved. ________________________________________________________ Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue:

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

Restarted my PC
Restarted my phone
Logged into my Microsoft account in the browser and removed my linked phone
Clicked the Repair button in the Your Phone app settings on my PC
Clicked the Reset button in the Your Phone app settings on my PC
Clicked the Terminate button in the Your Phone app settings on my PC
Uninstalled Your Phone via Powershell and reinstalled it on my PC
Updated my drivers on my PC
Allowed Your Phone to run in background on my PC
Turned on Share Across Devices on my PC
Disabled Battery Saver on my PC
Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
Turned on notifications for Your Phone on my phone
Turned on Your Phone under Accessibility settings on my phone
Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
Reset network settings in my phone
Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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46 answers

Anonymous

2021-01-31T22:46:36+00:00

Thank you so much!!!! I used to connect my old phone to my laptop, but a few months ago I changed my phone, and it stopped working. I've been trying to figure this out for about 3 months now!!! Thanks!
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Anonymous

2020-12-30T20:00:57+00:00

This^^^^. Absolutely worked for me as well. Hope everyone gets it working, this was driving me nuts, but the step recommend by one_eyed_man worked immediately.

THANK YOU!
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1 person found this answer helpful.

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Anonymous

2020-12-29T02:44:58+00:00

Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

I've been having the exact same problem on my Samsung Galaxy S20. More than a month of futzing with it... did everything that Greg did, some several times over... with no luck. Just deactivated my 3 work accounts on my laptop and voila, like magic Your Phone connected.

Since these are my current employers, however, it remains to be seen what else gets messed up because when I try to reconnect one of the work accounts, I get the error message "your organization does not support this version of Windows." Really? I'm running Windows 10 on a high-end Lenovo ThinkPad X1 Carbon Gen 8 and this account was connected 5 minutes ago.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2020-12-27T01:14:06+00:00

Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

This was indeed the problem for me too!!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2020-12-03T05:35:39+00:00
Hi OEM. I'm Greg, an eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

I'll give you everything possible for fixing Your Phone app. Even if you've tried a step please try it over in sequence here:
1. Requirements for using Your Phone app:
https://support.microsoft.com/en-us/help/453129...
1. Try resetting the App in Settings > Apps > Apps & Features > Your Phone > Advanced Options > Repair and then Reset. Restart PC.
2. Next try re-registering the app from Option 2 here: http://www.tenforums.com/tutorials/3175-apps-re...
3. If those don't work then try the latest fixes working for Your Phone app:
https://support.microsoft.com/en-us/help/453129...

https://support.microsoft.com/en-us/hub/4529948...

https://www.windowscentral.com/how-fix-common-p...

https://www.guidingtech.com/fix-windows-10-your...

https://support.microsoft.com/en-us/help/405344...

https://www.groovypost.com/howto/send-sms-text-...

https://support.microsoft.com/en-ca/help/445935...

https://www.kunal-chowdhury.com/2018/08/trouble...

https://www.guidingtech.com/fix-windows-10-your...

https://thegeekpage.com/fix-your-phone-app-is-n...

https://www.thewindowsclub.com/your-phone-app-n...

One of these should normally fix it.
1. You can try uninstalling Your Phone in App Settings, restart PC, reinstall from MS Store Hub (three dots at top right of Store app) > My Library.
2. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.
1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
1. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...
You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
1. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Was this answer helpful?

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