I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission": Additionally, when I click "Done" on my PC, it also has an endless loading wheel. Both my phone and PC are connected to the same WiFi network. Troubleshooting I've tried: Restarted my PC Restarted my phone Logged into my Microsoft account in the browser and removed my linked phone Clicked the Repair button in the Your Phone app settings on my PC Clicked the Reset button in the Your Phone app settings on my PC Clicked the Terminate button in the Your Phone app settings on my PC Uninstalled Your Phone via Powershell and reinstalled it on my PC Updated my drivers on my PC Allowed Your Phone to run in background on my PC Turned on Share Across Devices on my PC Disabled Battery Saver on my PC Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone Turned on notifications for Your Phone on my phone Turned on Your Phone under Accessibility settings on my phone Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone Reset network settings in my phone Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4 Performed an in-place "Upgrade Now" Windows re-install Any help would be appreciated!

Everything that's latest and works best to fix the Phone app is in that list I keep updated with the latest fixes. It is a volatile app which has never worked for me. Fortunately I have Dell Mobile connect which came with my laptop which works.

You didn't hurt my feelings, I simply thought you might want someone else to help you. If not then I can suggest a few things to try. But I still think it is a server issue and you should try again tomorrow since the same error is found for many other issues that prove to be server overload. Did you do a Repair Install? Was there any change afterward at all? Did you try Step 17 in the checklist you said you completed (in record time!) to create a new test Local Admin account to see if account corruption is involved here? Did you also do Step 10 from the checklist to see if there are any broken system files that could be at fault?

I've been trying this since yesterday afternoon and running into the same issue. When I connected with an agent via the Microsoft live chat earlier tonight, they suggested doing the Upgrade Now reinstall, which I did, and it did not help. Greg, can you shed any light on what "We're having issues authenticating your devices" might mean?

How long have you been trying, because this could be due to overloaded servers which are a growing problem in WIndows 10 now that it has over a billion users. Try again tomorrow. If that doesn't help contact Microsoft Support on weekdays by one of these phone numbers: https://support.microsoft.com/en-us/help/405170... You can also go here: https://partner.support.services.microsoft.com/... choose the link for Browser help, interact briefly with the robot about your exact problem. If you keep saying it didn't help it will connect you with an agent. Keep me posted on your progress as I will be here to help until the case is resolved.

Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue:

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

Restarted my PC
Restarted my phone
Logged into my Microsoft account in the browser and removed my linked phone
Clicked the Repair button in the Your Phone app settings on my PC
Clicked the Reset button in the Your Phone app settings on my PC
Clicked the Terminate button in the Your Phone app settings on my PC
Uninstalled Your Phone via Powershell and reinstalled it on my PC
Updated my drivers on my PC
Allowed Your Phone to run in background on my PC
Turned on Share Across Devices on my PC
Disabled Battery Saver on my PC
Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
Turned on notifications for Your Phone on my phone
Turned on Your Phone under Accessibility settings on my phone
Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
Reset network settings in my phone
Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

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Anonymous

2020-12-03T08:20:35+00:00

Everything that's latest and works best to fix the Phone app is in that list I keep updated with the latest fixes. It is a volatile app which has never worked for me. Fortunately I have Dell Mobile connect which came with my laptop which works.
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Anonymous

2020-12-03T06:35:25+00:00

You didn't hurt my feelings, I simply thought you might want someone else to help you. If not then I can suggest a few things to try. But I still think it is a server issue and you should try again tomorrow since the same error is found for many other issues that prove to be server overload.

Did you do a Repair Install? Was there any change afterward at all?

Did you try Step 17 in the checklist you said you completed (in record time!) to create a new test Local Admin account to see if account corruption is involved here?

Did you also do Step 10 from the checklist to see if there are any broken system files that could be at fault?
Was this answer helpful?

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Anonymous

2020-12-03T06:09:12+00:00

I've been trying this since yesterday afternoon and running into the same issue.

When I connected with an agent via the Microsoft live chat earlier tonight, they suggested doing the Upgrade Now reinstall, which I did, and it did not help.

Greg, can you shed any light on what "We're having issues authenticating your devices" might mean?
Was this answer helpful?

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Anonymous

2020-12-03T06:03:41+00:00

How long have you been trying, because this could be due to overloaded servers which are a growing problem in WIndows 10 now that it has over a billion users.

Try again tomorrow. If that doesn't help contact Microsoft Support on weekdays by one of these phone numbers:

https://support.microsoft.com/en-us/help/405170...

You can also go here: https://partner.support.services.microsoft.com/... choose the link for Browser help, interact briefly with the robot about your exact problem. If you keep saying it didn't help it will connect you with an agent.

Keep me posted on your progress as I will be here to help until the case is resolved.
Was this answer helpful?

0 comments No comments