Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

Was this answer helpful?

20+ people found this answer helpful.
0 comments

96 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-09T17:59:55+00:00

    I know this is a really old thread, but I recently got a new laptop that had these issues. I found my fix here. Specifically, changing/adding the reg entries (which then requires a restart to take effect):

    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

    "DeviceSelectiveSuspended"=dword:00000000

    "SelectiveSuspendEnabled"=dword:00000000

    "SelectiveSuspendSupported"=dword:00000000

    DeviceSelectiveSuspended was already there for me, which was set to 1. I tried changing it to 0 on its own, but it just kept changing back to 1 after restarting. Then I added the other two reg entries (which weren't there at all) and after restarting, it worked and fixed the issue.

    I originally got a Dell and the above fix worked. I sent the Dell back because I didn't like it and got an entirely different branded laptop which had the same problem. Again the fix above worked. Come on Microsoft/Logitech... the same issue across two different branded devices?

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-23T03:18:10+00:00

    Still an issue. Anyone from Microsoft able to help resolve this?

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-11-11T02:09:28+00:00

    Ditto this same frustration. For me, it happens when I'm not plugged in and charging but on standalone battery operation. Literally have tried uninstalling the Bluetooth driver, running through Lenovo driver updates, everything.

    This used to happen to me before but back then you could untick the "Allow the computer to turn off this device to save power option". This option has been greyed out and since the new update. This heavily impacts my day to day use of a mouse to be honest. Very frustrated.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-17T21:57:51+00:00

    None. Just a mouse. And it occurs no matter what Bluetooth mouse is connected.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments