Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-07-09T18:45:52+00:00

    On my Dell desktop XPS8900, I'm using a Microsoft Natural Ergonomic Keyboard and a Microsoft Sculpt Ergonomic Mouse. Both are managed by the Microsoft Mouse and Keyboard Center. I'm having the same problems on my laptop, Dell XPS 15 9560

    On the desktop machine, my registry does not include the key ...\USB\VID_8087&PID_0026. There are several keys that begin with ...\USB\VID_ followed by 4 hex digits and more. I have no idea what these devices are.

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  2. Anonymous
    2021-07-07T06:03:03+00:00

    Don't care is the optimum words. I do not have a Logitech, I only have Microsoft stuff and it seems that they still do not care.

    Seems that they are so busy re-vamping Windows 10 that they are not even looking at issues in this version any longer.

    Maybe it will get resolved in windows 11!! Here is hoping!

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  3. Anonymous
    2021-07-02T03:22:52+00:00

    MS may not be deliberately sabotaging Logitech but I bet they just don't care.

    Whet gets me is that Logitech apparently is doing nothing about it.

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  4. Anonymous
    2021-07-02T02:43:31+00:00

    I have a similar issue that some are reporting here, except that my Bluetooth Precision Mouse and Microsoft Bluetooth Keyboard will freeze indefinitely until I open the Bluetooth Settings panel using my wired keyboard (without toggling any settings, just opening settings) and then the mouse reconnects. This already happened to me twice since I started typing this.

    As always, I've tried every thing under the sun to get this to work and Microsoft support only provides the same old low effort reply ("turn it off and on again", "update drivers", "toggle the power management settings"...etc, etc). This is my first time using a Windows after years of Mac (I had to for work) so I'm again disappointed to see Windows is still just as much a mess as I remember.

    I almost attributed this to Microsoft subtly sabotaging Logitech's mouse to boost sales of MS's own mouse but apparently the bug is not deliberate.

    And yes, it is annoying that no one will admit there really is a problem. Without that admission how can it ever get fixed?

    Can MS really be this dense?

    I have a Surface Laptop 2 and a Surface mobile mouse and have the exact same issue.

    Randomly the curser freezes or even disappears from screen. Could take anywhere from a few seconds to 20-30 seconds to start responding.

    Not that it should have gone to sleep mode due to non use, as it happens while I am using it.

    I too have tried everything that I know about hardware, drivers and software. Microsoft Mouse & Keyboard Center software is also installed and configured.

    currently running;

    Edition: Windows 10 Pro

    Version: 21H1

    osbuild: 19043.1081

    Experience: pack 120.2212.3530.0

    If and when Microsoft support comes up with an answer, I would be interested to hear about a solution, as it is super frustrating.

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