Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-06-23T02:21:50+00:00

    Edit: Yeah nah, it didn't work; disregard below, or try it if you want...

    I've been having this issue on my XPS2740 and an MS Designer BT Mouse, as well as a brand spanking new KM717 Premium Wireless Keyboard and Mouse for a little bit. I even upgraded the wireless/bluetooth card from the stock Intel Wireless-N 7260, to the Intel Dual Band Wireless-AC 7260 to see if it made any difference - it did not.

    For those looking to disable power management for their Bluetooth mouse/keyboard check under Human Interface Devices - not sure why but Microsoft in their infinite wisdom (I say that with the most palatable sarcasm possible) have not removed the power management tab and check box, just moved it.

    But what seems to have worked for me is something called Bluetooth Collaboration or in my case, Bluetooth AMP - which has something to do with the ability to connect a device via Bluetooth initially, then use the WIFI to transmit data.

    https://www.youtube.com/watch?v=-ZnXHvFUnNU

    In this vid, old mate changes a setting on his wireless adapter driver called Bluetooth Collaboration to disabled. For me, I disabled Bluetooth(R) AMP and it is located at;

    Device Manager > Network Adapters > Intel(R) Dual Band Wireless-AC 7260

    Then Double Click or Right Click and select Properties, then the Advanced tab, and scroll through the list until you see either of the options above or something similar, then change it to disabled.

    I am not sure if this will work for those of you with a dedicated Bluetooth dongle, but this was the options for me because my Bluetooth is on board with my Intel Wireless PCIe Mini Card.

    Good Luck!

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  2. Anonymous
    2021-06-11T04:00:47+00:00

    If the computer has been off for a while (sleep mode?) when I first start using it I often get a single short freeze but that's all. The mouse is reliable from then on. Until the next time I wake up a cold computer.

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  3. Anonymous
    2021-06-10T23:18:13+00:00

    Surprisingly, setting the power & sleep screen off option to NEVER seems to have worked for me. The issue doesn't completely disappear, but it did improve. Occasionally my power settings get reset, and I could tell immediately this was the case due to mouse behavior; setting the screen option back to never then fixes this whenever it comes up.

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  4. Anonymous
    2021-06-07T23:13:36+00:00

    This was already set to NEVER. (This is a desktop computer, not a laptop, so I don't have to worry about the battery.) BTW, my USB wired keyboard also "stalls", but just for 1-2 seconds, not 5-10 like the mouse, including bluetooth AND WIRED.

    BTW, my drivers are all from Microsoft, dated 2006. An attempt to update the drivers says I already have the most recent one(s).

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