Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-08-12T23:20:13+00:00

    Same issue for me with various Logitech Bluetooth mice and X1 Extreme Gen2 with AX200 PCIE.

    Something I have noticed is when I use my laptop at home and the mouse is on the left of my laptop I never have this issue. When I take my laptop out though and the mouse is on the RHS of the laptop I have this issue constantly.

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  2. Anonymous
    2021-07-22T06:45:47+00:00

    I have a fix for a Bluetooth mouse. You have to uninstall Lenovo (or other factory) touch pad drivers and let Windows to install automatically Elan pointing device drivers. Just make sure you have external keyboard and mouse, cause when you uninstall the drivers, touchpad and keyboard will stop working until you restart windows. As soon as windows will install drivers everything will start working again.

    Thanks Darekb81 - I have a Lenovo ThinkPad E14 G2 with a logitech BT mouse with this issue, I tried your suggestion and uninstalled the Elan trackpoint and touchpad drivers from Settings, Apps, and rebooted. So far 1/2 hour later it hasn't happened again (was doing it every couple minutes for 1/2 to 1 second) , so this might be a simple solution for Lenovo users. I did not reinstall any specific Elan drivers, just let Windows reinstall it automatically. Touchpad and Trackpoint work fine, and mouse no longer freezes.

    #update: this hasn't fixed it after all... it started doing the same thing later that day and has been doing it since... will try the regfix above...

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  3. Anonymous
    2021-07-20T23:40:36+00:00

    Hi Damo J! Thanks for the tip! This works not only on MS and Logitech. Same issue was on my new Lenovo Ideapad 14 with Trust BT mouse. It tooks me for 4 hour to find here the solution. Let MS be ashamed that so many people wasting their time for MS incompetence.

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  4. Anonymous
    2021-07-09T22:00:09+00:00

    Hi folks -

    As I mentioned before, the three reg entries described ("DeviceSelectiveSuspended", "SelectiveSuspendEnabled", and "SelectiveSuspendSupported") solved my problem with the mouse immediately. I can confirm this part seems to work.

    It also prevented my Apple Airpods from working with my laptop. I had to revert back to the original configuration (removing the SelectiveSuspend options) and all functionality was restored. So, just a caution that this reg hack may come with consequences.

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