Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

An issue I found with the FPR in Windows 11 is that if the lock screen is using Windows Spotlight, it will interfere with the the FPR on login. Switch to a picture for lock screen. It is an issue with Window 11.

I just shut down my laptop, cleaned its fingerprint button with a spectacle wipe, then Restarted the laptop (shut down doesn't actually shut down everything, you need to Restart).

The fingerprint recognition button then worked again.

Too many people are having ongoing issues with the inability to store MORE THAN ONE fingerprint.
And NOWHERE can I find ANY suggestions that address THAT issue.

All suggestions, including yours, address the issue of the fingerprint scanner failing altogether.

So let me be clear. All of us with the problem of Win 11 REFUSING to allow us to store more than ONE fingerprint have this in common.

1. Win 11 CONSISTENTLY allows us to store ONE fingerprint.
2. Win 11 CONSISTENTLY BREAKS and REFUSES to store MORE fingerprints.
3. Win 11 Hello successfully uses our fingerprint scanners to allow us to login using our fingerprints.

Notice something there?

A) The fingerprint scanner consistently scans the fingerprint, every time to make an impression, and then uses it to allow us to login.

B) WIN 11 fails to allow more fingerprints.

Not a physical scanner issue, not a fingerprint driver issue.
A Hello security issue.

I'm waiting over a year for a fix.

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

I have the same issue.

I have a LENOVO with Microsoft Windows 11 Home and searching the Biometrics says that it has the latest drive (Goodix fingerprint)
I update the drivers and the problem continues, I don't know what else to do.

Hi,

I had the same situation, after a while or after a Hibernate wakeup, I couldn't login to Windows using my fingerprint.

I found out that in Device Manager, my device Synaptics Touch FingerPrint Sensor, was not working.

I disable it, wait a few seconds and enable it again, and now Windows allow me to login again using my fingerprint.

Regards

Carlos Brito