Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-07-06T09:54:07+00:00

    Not work

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  3. Anonymous
    2024-06-01T04:12:37+00:00

    pano po i set up yung face recognition and fingger print po naka unavaioable lang po kasi sya

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  4. Anonymous
    2024-03-20T22:38:51+00:00

    Same problema here. First it was the fingerprint reader, then the bluetooth connection with my mouse, then some other minor things, but now??!! Wifi is not showing. The option literally doesn’t appear. Went to look on device manager and some network driver is not working… And yes, I did a windows update a few days ago… I don’t know what else to do… I will try to get it repaired tomorrow but not sure if they will be able to fix it…

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  5. Anonymous
    2024-03-18T13:46:15+00:00

    When I purchased this computer it came with Windows 11 pre-installed. The fingerprint reader worked just fine at that time. The only time it stopped working was after a reinstall of Windows 11, more than one year after it's purchase. Obviously, there have been numerous updates to Windows 11 since the original purchase. None of those updates should have stopped the fingerprint reader from working on a cold startup.
    Incidentally, periodically the fingerprint reader will work on a cold startup. It regularly does not. But every now and then it will work. And again, it always works on a restart, wake up from sleep, or to unlock the system.

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