Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-04-12T01:24:24+00:00

    just found a solution that worked for me and want to spread the word.

    this was with a brand new out of the box USB fingerprint reader form FocalTech. i had tried all of the solutions in many different posts to no end. in a last ditch attempt i was looking though the Event Viewer for any clues and saw some verbose level messages under:

    Event Viewer (Local) / Application and Services / Microsoft / Windows / Biometrics / Operational

    with the message:

    The Windows Biometric Service cannot complete a request because biometric operations are disabled by current system policy.

    if you see this message, then you can try the following which worked for me:

    as Administrator open Policy Editor

    select Local Computer Policy / Computer Configuration / Administrative Templates / Windows Components / Biometrics

    double click "Allow the use of biometrics", which should say "Not Configured"

    click the Enabled radio button, then Apply

    click the Not Configured radio button, then Apply

    you should not need to reboot, but you can if you like

    go to the Accounts > Sign-in options and the fingerprint recognition option should now be available

    hope this helps someone!

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  2. Anonymous
    2024-01-27T18:57:58+00:00
    • One solution is to update or reinstall your fingerprint driver. To do this, you need to open Device Manager, go to Biometric devices or Human Interface Device, right-click on your fingerprint reader, and select Update driver or Uninstall device. Then, restart your computer and check if the fingerprint option is available.

    There isn't an option for Biometric devices in Device Manger nor is there a fingerprint reader in the Human Interface Device.

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  3. Anonymous
    2023-12-09T13:41:27+00:00

    I face the similar issues. Until last update the fingerprint login was working fine, after the update it stopped working and as mentioned above workaround I tried to fin the fingerprint reader under Human Interface Devices but its not there. Please advice use steps to re-install it.

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  4. Anonymous
    2023-08-24T08:25:17+00:00

    So, do you got solution...? plz reply

    i am facing same issue

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  5. Anonymous
    2023-07-31T13:27:04+00:00

    my fingerprint isn't working

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