Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-16T20:37:44+00:00

    I had a similar issue. BLUF: I upgraded the Sound Card drivers to fix it.

    I spent a lot of time thinking this was a Bluetooth issue, but in the end, it turned out to be a Sound driver issue. Windows update didn’t catch it. I went straight to the Dell website (my laptop brand) and manually downloaded/installed new drivers for my sound card. I also downloaded new Bluetooth drivers, but that didn’t resolve it.

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  2. Anonymous
    2024-11-14T23:35:52+00:00

    I had multiple bluetooth headsets affected. Others stated that deleting the driver "Sound, video and game controllers > Intel Smart Sound technology for Bluetooth Audio" worked for them. I simply disabled it, then rebooted as prompted. After rebooting, I enabled it and the headset microphone worked.

    Update: The headset worked fine for a few days and then when I had powered it off between meetings, it stopped working. Switching to a wireless headset with a RF USB receiver.

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  3. Anonymous
    2024-09-09T02:53:33+00:00

    Hi All,

    I had the same issue post a windows update. Not really sure what is trigger this problem, my Bose QC45 stopped working with the microphone, i was listening to music with it prefectly, no issues there but to make a call via teams was not ok and I was not able to use my headset with my laptop so was transferring the calls either in my phone or my ipad.

    to me so far it seems like a windows update issue, i just update my operating system with the latest update from Microsoft for windows 11 and now the micrphone is successfully passing the test call in MS teams and showing active in all the sound setups.

    Please update your laptop / workstation if you are facing similar issue that your bluetooth headset stopped working either with the headphone or with the microphone like me.

    Please feel free to me know if this helped anyone.

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  4. Anonymous
    2024-08-21T20:09:12+00:00

    In my Case it was the combination of BT Driver Version and BIOS Version.

    If you have a MediaTek Driver on an Asus Rog Flow, the BT Driver has to be V 1.1037.2.433 together with the latest BIOS Update: 316

    Hope that helps.

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  5. Anonymous
    2024-08-13T18:47:37+00:00

    I had this issue also. It was working fine and then one day the microphone was not detected (even though the headphones were). I removed the device and also uninstalled the Intel BT driver as show above and then added the device back. It is working again.

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