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Hello,i
I have an issue with Windows Hello on my 2 week old LG Gram laptop running Windows 11 that I have yet to find anyone else having, and thus I've been unable to find a 'fix' that works.
After I set up Windows Hello Fingerprint, when setting up the new laptop, it worked perfect for the first couple of days. Then for some unknown reason, it decided to bypass the Windows Hello Fingerprint.
In the past two weeks, at each new logon sometimes it works perfect, and sometimes it bypasses the Fingerprint and says I need to put in the PIN instead. But the real issue I'm having is that sometimes it COMPLETELY bypasses Windows Hello altogether and goes straight to the Windows Desktop...no fingerprint, no PIN, just a straight logon.
I have tried every solution given for those that have had their Windows Hello stop working. None of those solutions work. Mainly because my Windows Hello does work. Just not all the time. It can work perfect for several logons, then suddenly not at all. Shut down, start back up (even Restart) and it can work fine again. For a few more logons, that is, until it decides to bypass Windows Hello again and go straight to the desktop.
What I'm hoping is that someone will read this that had the same intermittent problem with Windows Hello bypassing biometrics or PIN and going straight to the desktop and tell me what they did to fix it. Again all the fixes for those where it no longer works completely (driver, Microsoft Account, Remove Windows Hello and add back, etc, etc, etc) aren't a solution in this case of Windows Hello that works intermittently.
My sanity is almost blown with this issue...I hope someone can save me. Thank you in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
been a while since i messed with it ...
I remember leaving the power on all the time for USB devices after determining it was USB.
Other WWW solutions were inaccurate.
The other thing I did was redo scans.
e.g. wipe out
When you rescan, don't do the same finger exact same way.
Hit it from different angles so it works most of the time.
e.g. won't work if wet, lotion, dirty
Thanks for trying, but that doesn't work either. I unchecked the box to 'allow the computer to turn off this device to save power.' In Device Manager...Power Management, Fingerprint. It doesn't help as on the third shut down, log on the computer went directly to the desktop bypassing any security (Fingerprint, or PIN).
Jan S~L
To change the power setting:
Click start and type devmgmt.msc and press enter. Or click start and type device manager.
The item will be under Biometric if I recall.
Once you find the Goodix fingerprint item, double click to open properties. I believe the last tab is power management. Uncheck box.
As the original poster to this problem, I can't believe that SEVEN months later Microsoft has not provided a solution to this problem. Although it is nice to see that I am not alone with this issue.
I gave up on the ability to use the Fingerprint in my new LG laptop (one of the reasons I bought it!) six months ago.
Come on Microsoft this NEEDS TO BE SOLVED.
Also, at least for me, there is no option in Advanced Power Settings to enable/disable USB devices, as suggested by TheManiac.
Jan S~L
Thank you - only place I saw to change this was device manager (devmgmt.msc). I just disabled Power Management for Goodix MOC Fingerprint under Biometrics.
