All USB devices Disconnect randomly on Windows 11.

Anonymous
2023-10-09T03:59:17+00:00

All of my USB devices randomly disconnect and will sometimes reconnect on their own in 10-20 seconds. Other times when they do not reconnect I have to completely restart the PC to get devices back working. I have tried uninstalling drivers for the USB roothubs and devices with no luck of a fix. I have not seen this issue addressed elsewhere or corrected. Other instances have not been similar to mine and this issue was non existent before upgrading to Win11. I even did a repair install of Win11 with no luck either. Any help or fixes would be greatly appreciated.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

134 answers

Sort by: Most helpful
  1. Anonymous
    2024-10-12T13:12:42+00:00

    interesting. i think we have it narrowed down to usb 3.0 and windows 11

    Accept that the original post by JMillGaming doesn't mention which USB devices he/she was referring too. I think it fair to say that having read other posts here this issue affects different people in a variety of ways, some more so than others. As I said before, for me personally it only affects data transfer devices such as thumb drives or my mobile phone and when these devices disconnect I can see it happening before my eyes in a File Explorer window. Those devices will appear and disappear every 2-3 seconds, whereas the original OP above mentions the following symptoms which differ slightly...

    All of my USB devices randomly disconnect and will sometimes reconnect on their own in 10-20 seconds. Other times when they do not reconnect I have to completely restart the PC to get devices back working.

    Just to come back at your own comment about having it narrowed down to USB 3.0 and windows 11, I haven't personally tested this theory until now but YES, I think you might be right! As you already know, my Dell Monitor's side-mounted USB ports don't suffer from these disconnect issues, so to test your theory I've just disconnected the cable from the USB 2.0 ports at the back of my PC (IO plate) and reconnected my mobile phone in it's place.., amazingly it's now working, no disconnects whatsoever!!

    So to clarify, YES.. USB 2.0 devices seem unaffected by the issues mentioned here - Only USB 3.0 devices seem to be at fault which begs the question; "was the USB 3.0 and USB 3.1 controller diver update on the 21st May 2024 the cause"?

    Unfortunately this driver update can't be rolled back in Device Manager

    That's a tough one, I did not update to windows 11 till around July 10th, because a game i wanted to play was not supported on windows 10. My brothers pc has a asrock b450m motherboard with usb 2.0 and 3.0 slots. No disconnects for him. Do you have any idea what your motherboard is? I have an ASUS prime b550 plus (don't critique, it was my first custom build, and it was cheap, now I regret it.) Also my grandpas pc I built him as an Asus Rog Maximus z690 hero and core i9 14900ks. Its on windows 10, and disconnections are non-existent.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-10-12T12:32:42+00:00

    interesting. i think we have it narrowed down to usb 3.0 and windows 11

    Accept that the original post by JMillGaming doesn't mention which USB devices he/she was referring too. I think it fair to say that having read other posts here this issue affects different people in a variety of ways, some more so than others. As I said before, for me personally it only affects data transfer devices such as thumb drives or my mobile phone and when these devices disconnect I can see it happening before my eyes in a File Explorer window. Those devices will appear and disappear every 2-3 seconds, whereas the original OP above mentions the following symptoms which differ slightly...

    All of my USB devices randomly disconnect and will sometimes reconnect on their own in 10-20 seconds. Other times when they do not reconnect I have to completely restart the PC to get devices back working.

    Just to come back at your own comment about having it narrowed down to USB 3.0 and windows 11, I haven't personally tested this theory until now but YES, I think you might be right! As you already know, my Dell Monitor's side-mounted USB ports don't suffer from these disconnect issues, so to test your theory I've just disconnected the cable from the USB 2.0 ports at the back of my PC (IO plate) and reconnected my mobile phone in it's place.., amazingly it's now working, no disconnects whatsoever!!

    So to clarify, YES.. USB 2.0 devices seem unaffected by the issues mentioned here - Only USB 3.0 devices seem to be at fault which begs the question; "was the USB 3.0 and USB 3.1 controller diver update on the 21st May 2024 the cause"?

    Unfortunately this driver update can't be rolled back in Device Manager

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-10-11T22:51:41+00:00

    Dr. Slinky,

    Same thing with the USB, My usb 2.0 work fine as my 3.0 don't. I have a netgear wireless usb chip, which never disconnects when my mouse and keyboard do. i switched the mouse and keyboard to that port, and they haven't disconnected.

    Weird..! I don't have problems with any of my USB peripherals, both USB 2 & 3 devices work fine, only those that read & write data, such as, Mobile Phone and USB thumb Drives suffer disconnections, everything else is fine.

    Of course now I'm able to use this docking station helps. All USB devices work just fine.

    interesting. i think we have it narrowed down to usb 3.0 and windows 11

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-10-11T19:56:13+00:00

    Dr. Slinky,

    Same thing with the USB, My usb 2.0 work fine as my 3.0 don't. I have a netgear wireless usb chip, which never disconnects when my mouse and keyboard do. i switched the mouse and keyboard to that port, and they haven't disconnected.

    Weird..! I don't have problems with any of my USB peripherals, both USB 2 & 3 devices work fine, only those that read & write data, such as, Mobile Phone and USB thumb Drives suffer disconnections, everything else is fine.

    Of course now I'm able to use this docking station helps. All USB devices work just fine.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-10-11T14:12:34+00:00

    Whatever is causing these USB disconnect issues, one thing is for sure, there is a way around it. Allow me to explain...

    So in my setup, I have a Dell monitor with two side mounted USB sockets, these are just piggy backed off the rear of my computer. Whenever I plug USB devices into my monitor, mobile phone, USB thumb drives USB Docking Stations, I don't get any disconnect issues and never have. Ironically however connecting any of those USB devices directly to the back of my computer does cause frequent disconnects. Likewise if I connect anything to the front USB ports on my computer the same issue arises, frequent disconnects.

    However!

    Yesterday I took delivery of a Tccmebius IDE-SATA HDD Docking Station, this particular model has front facing 'XD-TF-MS-CF/MD-SD' Card Readers alongside 2 x USB ports. Although this model is only USB 2.0, I have connected it to one of the free USB 3.1 ports at the rear of my computer as these were the only ones available. Surprisingly, I can now read & write data to my hearts content from a USB Thumb Drive and likewise, plugging in my phone doesn't cause any disconnects either.

    Now I might be clutching at straws here but I'm wondering if this has anything to do with the Windows USB controllers, I believe others have hinted at this too. I noticed on my system that both the USB 3.0 and USB 3.1 controllers received a diver update on the 21st May 2024, right around when I first started experiencing these issues. Whereas the USB 2.0 controllers haven't been updated since 2006.

    If only Microsoft would provide a little input here, it's frustrating when they don't seem to care!

    Dr. Slinky,

    Same thing with the USB, My usb 2.0 work fine as my 3.0 don't. I have a netgear wireless usb chip, which never disconnects when my mouse and keyboard do. i switched the mouse and keyboard to that port, and they haven't disconnected.

    Was this answer helpful?

    0 comments No comments