Epson printer will not print since last Windows 11 update, any ideas how to sort this?

Anonymous
2024-02-18T12:31:47+00:00

Since updating Windows 11 on my laptop, my Epson printer will not print, but laptop can find printer. Documents print from my mobile so I know it is not the printer. Drivers up to date on printer; no pending Windows updates.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-07-13T10:16:09+00:00

    Same. I have Windows 11 Pro installed (fully up to date) and an Epson Stylus Photo P50.

    If my PC is on and I turn the printer on. Windows tells me it is idle. If I then try to print I get an error in Windows and no print.

    If I then reboot the PC (leaving the printer on). Once I log back in the printer will start printing the document.

    The only solution I have found is to turn on the printer BEFORE turning on the PC. Then the printer works.

    This is a recent occurrence though. It used to work that I could turn on the printer after the Windows was up and running and just print stuff. :(

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  2. Anonymous
    2024-07-05T18:59:02+00:00

    I have an Epson ET-4760 - I have done everything in this entire thread - twice - and the printer still won't print although it still works with my old Windows 10 laptop just fine. Please advise which windows update is related to printer so I can uninstall it.

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  3. Anonymous
    2024-06-06T18:59:21+00:00

    Same issue. Documents won't print on EPSON ET-2850 from Wi-Fi. Documents print with USB attached, and print from other nonupdated laptop and phone via WiFi network. I have done every step of every published troubleshooting tree, including removed and reinstalled drivers, etc. to no avail. Printer just shows as "not connected".

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  4. Reported
    Emmanuel Santana 40,200 Reputation points Independent Advisor
    2024-02-18T22:21:27+00:00

    Here are the next steps I suggest:

    To start, try power cycling your Epson printer, laptop, and router. Simply turn them off, wait a few seconds, and then turn them back on. This simple fix often clears up temporary glitches.

    Check the Wi-Fi signal strength of your printer to rule out any connectivity issues. If possible, connect the printer directly to your laptop using a USB cable temporarily to see if it prints. This will help determine if the problem lies with the wireless setup.

    Another possibility is that the Windows firewall could be blocking communication with the printer.

    Temporarily disable the firewall by searching for "Windows Defender Firewall" in the Start menu and turning it off.

    Test the printing functionality. If it works, you'll need to create an exception to allow your printer through the firewall afterward. Make sure to re-enable your firewall once done.

    As a final step, consider completely reinstalling the printer driver. Faulty drivers are often a major cause of printer issues after updates.

    Uninstall the current driver by going to Settings > Bluetooth & devices > Printers & scanners > [Your Epson Printer] > Remove device.

    Download the latest driver directly from the Epson website for your specific ET-2720 model.

    Follow Epson's instructions to install the new driver.

    Let me know how these steps go! If none of them work, we can explore some more advanced troubleshooting options.

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  5. Anonymous
    2024-02-18T16:30:56+00:00

    Hi

    Thank you for trying to help.

    I followed the first instruction, unfortunately that didn't work.

    I followed the second instruction - I am not sure which would be the correct port but WSD was ticked. I am using wireless.

    I also took the liberty of running troubleshoot but no problem was found, despite the printer status indicating "error".

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