This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a Windows 11 laptop. I inadvertently locked the laptop when I logged into my Microsoft Account and it showed the device was located in a different part of the Country from where I am located. After locking the device, I realized it was my personal laptop (in my possession, not where it was shown to be on the map). I am now trying to unlock it but cannot locate anywhere in my online Microsoft Account where to do so. My user pin and fingerprint aren't being recognized. Can anyone help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I followed both Ryan's and your detailed explanations and got to the point where I have the sign-in options but when I entered my microsoft account password, it keeps saying that the password is incorrect even though it is correct. I even tried resetting my password and it still says it's incorrect. Is there another solution to this?
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
When I lock my computer via Find My device, now, I am unable to open it. It shows me an error and administrator had restricted sign in to sign in. Make sure your device is connected to the internet and have your administrator sign in first even my Wi-Fi is connected, then also I am unable to login into my computer.
I need atmintersioeroff desk top
GOD BLESS YOU RYAN!! I followed your instructions but with a one tweak. Here's what I did:
Windows D)> windows > system32 > config > software > 1234 > Microsoft > WindowsNT > CurrentVersion > PasswordLess > Device. Double click "DevicePasswordBuildVersion" from window beside file directory. Change value data from '2' to '0'.
Again, thank you so much, we were told we'd have we would have to get the SSD removed and put into another computer in order to recover the files. So thank you so much for saving us the stress. So then I posted the solution that I used just in case
