Do you know if the customer had an HP installed previously?
Please try the following two suggestions one at a time.
Suggestion 1) Disable any HP or other manufacturer services
- On the keyboard press Windows Key +R
- Type in services.msc
- Find any other manufacturer service and disable them. (HP Print Scan Doctor Service, HP Network Devices Support)
Suggestion 2) Disable Windows local notifications
- Open Settings.
- Select Bluetooth & Devices.
- Select Printers & scanners.
- Scroll down to Related settings section, then select Print server properties.
- Select the Advancedtab.
6. Remove the check from Show informational notifications for local printers.
7. Select OK.