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Resolved for me, want to share with the Community:
Forget about the Epson interface and instead download and use the "Windows Scan" app here:
https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US
Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.
Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.
Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.
Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!
**** Moderator note: Converted to discussion
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for share.
I did install windows scan and i know it didn't see my Epson scanner, (it saw the new cannon i installed), however, not sure at what point but my Epson scanner software later started working so may be related, oddly windows scan still can't see my epson scanner.
Good to hear. I just stumbled into this problem with my Epson V850 Pro today, it's been about 3 months since I used it, but upon startup, bam, nothing, so I was glad to find a solution that worked.
Hi Aibis,
Thank you for this, i can't remember if i tried this one, i did try stopping starting some services, can't remember which, but i will save this for reference .. currently last few uses of the Scanner has been without issue.. so fingers crossed.. thanks again for advise.
Neil
Thanks Ed,
I should have updated people,
I did install the scan App and it wouldn't detect the Epson, i Installed an A4 scanner (Cannon), the Cannon drivers worked with scanner, also the scan App saw the Cannon.
I not sure in what sequence, but at some point i tried using compatibility mode to launch the Epson but failed completely with Error, then i tried run as admin. Possibly a reboot and restart. At some point after getting my scanning done on the Cannon, i tried the Epson again and it worked ??!! .. and has worked since.
I'd purchased a high end USB cable which i haven't replaced yet (was going to be my last try).
So, for other readers, i can't explain a) why it wouldn't work or b) how it started working, but thank to Ed and Bryden for trying to help.
FIX: Use the Windows Scan app from the Microsoft Store.
We are an IT firm with residential customers and this has worked with HP, Epson, and Brother multi-functions. Removing, reinstalling software never fixes scanning but if you install the normal manufacturer's latest driver and use the Windows Scan app, you should have some luck.
Wish I could tell you who to blame but many manufacturers seem to have the same problem.
