Copilot sign-in issue (Age verify)

Anonymous
2024-10-06T08:01:32+00:00

Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

It just keeps me on my basic information page and not jump me back to the Copilot app.

It doesn’t have any button to continue.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-10-08T04:33:21+00:00

    I am also facing the same issue to sing in the copilot ai browser the can't shown the continue button

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  2. Anonymous
    2024-10-07T08:50:43+00:00

    Hello Thanakrit Sriharuthai,

    Thanks for reaching out here in the Microsoft Answers Community.

    Based on the situation, it is likely that either your Microsoft account is not an adult one, or the birth date has not been set.

    Please go to the Microsoft account's profile page, and see whether the birth date is set. If not, please select the "Edit profile", and edit the birth date. Wait a few hours to allow the account information to update, and see whether the issue persists.

    Please let us know if these steps help.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-10-11T13:54:09+00:00

    So, I'm below 18 and have this problem too.
    I wonder what's the purpose of this change, I could use it before the update and for some reason you're now required to be above 18.
    The website doesn't even tell you to be 18+ tho. It just says to verify the age.
    I still don't get the reason to limit cool features to people above 18.

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  4. Anonymous
    2024-10-10T19:00:15+00:00

    I'm 17.98 years old! Does that count?

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  5. Anonymous
    2024-10-13T15:54:12+00:00

    the date of birth is there but when i close that page and go to copilot again it shows the same page of age verifying

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