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We upgraded to 24H2 and now our SCR3310 card reader is no longer recognized and we now cannot log in with our CAC card. Is there a fix?
We downloaded latest drivers, removed and reinstalled the driver, tried different USB ports. It shows up as working properly in Device Mgr but that's it. The light won't come on, it ignores the reader. Help.
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Perhaps they reverted back to 24H2...or a firewall was blocking it. I have had some seriously qualified IT folks look into this from DOE and it is 24H2 blocking the driver and functionality. We believe the driver software and 24H2 are not compatible in some way.
Our problem was resolved. It was not related to 24h2 at all. I do not know the resolution as someone else resolved it.
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Share a link to the Feedback Hub and others affected can upvote it.
I created one too today!
