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Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?
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Anonymous
Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
184 answers
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Anonymous
2025-04-09T11:45:45+00:00 -
Anonymous
2025-04-09T11:36:49+00:00 If the [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)] has been installed and you are still not able to scan, you will need to uninstall the printer/scanner software, ensure you reboot and reinstall. If there are no 'other problems' or corruption in your OS, scanner should work.
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Anonymous
2025-04-09T11:34:24+00:00 Finally MS fixed the problem! The scan problem was solved by MS latest updates [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)]. Kofax PaperPort 4.7 SE (twain driver) works by re-installation of Brother driver and software after updates. Brother iPrint & Scan also works.
Am I to understand that now, after the last update on April 8, the scanner is also functional for scanning from device to laptop? Is the installation of the Brother application done normally, as before, or is another "trick" needed? Do I just have to uninstall all the Brother software and then reinstall it? Do you need to do something extra? My device is MFC-L8690CDW.
I don't like the Brother iPrint app. I prefer CC4.
If scanner is still not working after installing the [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)], you will need to uninstall, ensure you reboot and then reinstall your printer/scanner software.
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Anonymous
2025-04-09T08:53:38+00:00 Finally MS fixed the problem! The scan problem was solved by MS latest updates [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)]. Kofax PaperPort 4.7 SE (twain driver) works by re-installation of Brother driver and software after updates. Brother iPrint & Scan also works.
Am I to understand that now, after the last update on April 8, the scanner is also functional for scanning from device to laptop? Is the installation of the Brother application done normally, as before, or is another "trick" needed? Do I just have to uninstall all the Brother software and then reinstall it? Do you need to do something extra? My device is MFC-L8690CDW.
I don't like the Brother iPrint app. I prefer CC4.
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Anonymous
2025-04-09T05:22:32+00:00 Finally fixed... for Kofax?? Control center 4 ... still hooped. The fleet of individuals using CC4 likely remain unreliable using this utility for brother printers. The ones that have work around great. No work around... too bad, right? 250 plus models still affected. I tried with the new updates one more time, and yet again, garbage ... no scanner, the cc4 sometimes comes up blank... pure nonsense. Right on Brother, and windows 11... stick it. Geesh