Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

I think i have found a way to get my MFC-L8390CDW's device to PC scan to work.

first i have uninstalled all software and drivers that's brother related.

Problem:

At this point, if I try to install use the "easy_setup" exe from brothers website i will run into the "wrong argument" error when installing the scanner driver

But i cannot see my scanner under "Imaging devices" to update the driver like the good people in this thread suggested.

My workaround (YMMV):

1. uninstalled all software and drivers that's brother related.
2. At this point I cannot see any device under "Imaging devices" in device manager
3. control panel -> view scanners and cameras , I cannot see any device here at this point
4. in the scanners and cameras window, choose add device, choose Microsoft - SCSI Scanner Device
5. After installing I see a device under "Imaging devices" in device manager
6. I updated the driver of that device to the brother driver
7. I rebooted the computer (not sure if this is necessary)
8. Then i run "easy_setup" again and it went through with no error
9. I try to run "Machine scan setup" in iprint&scan but it couldn't find the machine for some reason
10. rebooted
11. now "Machine scan setup" works fine and I can scan from device to PC. (I had to fix my firewall first but that's not really part of this)

hope this helps

Hey Nancy,

Yeah, I had the same kind of issue with my Brother printer/scanner after a Windows update. Super annoying. Here's what I did to get mine working again — hopefully it helps!

1. Uninstalled everything Brother-related

I just deleted all the Brother stuff from my computer. Anything that said “Brother,” I got rid of it. Even went into the control panel and made sure it was all gone.

2. Restarted my computer

Simple, but it helps. I restarted after I removed everything, just to give it a clean start.

3. Got the drivers from Brother’s website

Went to their support site and downloaded the full package for my model (not just the printer part — the whole thing). Ran the setup and made sure to check anything that said “scanner.”

4. Ran the setup as admin
I right-clicked on the install file and hit “Run as Administrator.” No idea why it helps, but it did for me.

5. Tried using the scanner through the Brother app or even Paint

Once it was installed, I didn’t even mess with their old software — I just opened Paint, went to File > From Scanner, and boom, it worked.

6. (Optional) Used Brother's iPrint&Scan app

Found it in the Microsoft Store. It’s actually pretty decent and helped me scan without all the hassle.

Hope that helps a bit! Let me know how it goes.

Thanks me later..

Same as everyone else :¬(

I am wondering since the Brother installer unpacks everything when it runs, does any MS geniuses out there know if the scanner drivers that are there in the folder be manually copied to correct location in the system folder.

Thanks for posting this fix. Worked great!

This finally worked. It did require restart. Before restart I was getting a different msg - something about the printer was busy then the CC4-202 error.

All is good now, thanks for sharing.