Windows 11 version 24H2 update fails with error code 0x80070002

Anonymous
2025-03-13T21:57:50+00:00

My Acer Predator PHN18-71 (Windows 11 version 23H2, Intel Core i7-14700HX, NVIDIA GeForce RTX 4070) has been trying to install the Windows 11 version 24H2 update since it first appeared in my Check for Updates window a few months ago. The update always fails, listing error code 0x80070002 as the broad issue. I have, to the best of my ability, researched all the recommended things to try to make this update succeed:

Check Time Settings

Update drivers

Run the Windows Update Troubleshooter

Rename the Software Distribution and catroot2 Folders

Restart Windows Update Service

Check System Files with DISM for inconsistencies

I'm sure that I'm missing a few - I'll try to flesh out my list.

Yesterday I made a fresh backup image of my C: drive and performed an iso file 24H2 installation. It failed, so I ran SetupDiag. It responded with only one issue:

"Error: SetupDiag reports a fatal error on driver migrations. ErrorCode: 0x80070002"

I have the zip folder of files produced by SetupDiag.

The only clue I have to a possible source of this problem is that my computer's audio system is malfunctioning. These issues began after my machine started failing system updates. I can't get any sound out of my laptop's speakers or my headphone jack. I have to use USB speakers or a USB external sound card to get any audio output, which apparently also requires disabling the Microsoft High Definition Audio Device (otherwise I get no audio from any source). The Realtek Audio Driver has stopped appearing in my Device Manager even though it says it is installed after I reinstall it from the Acer website. The Realtek Audio Console window is now empty except for this:

"Realtek Audio Console doesn't support for this machine."

It used to be full of controls that functioned.

The Intel Smart Sound Technology BUS in Device Manager shows error code 39:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."

No other drivers show any errors in Device Manager.

I've seen multiple people post online about this apparent audio driver / failed update issue with very similar symptoms. But I haven't seen how or if they resolved them.

I'm admittedly not a very capable or experienced system administrator. I'd appreciate any help I can get to resolve these issues.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2025-03-15T15:46:02+00:00

    Here it is:

    drivers.txt

    Thanks

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  2. TekkieBoy 12,556 Reputation points Volunteer Moderator
    2025-03-15T08:36:06+00:00

    Thanks for the update.

    Can you run the following command in a command prompt window as administrator please?

    dism /online /get-drivers /format:table >c:\drivers.txt

    When done share the drivers.txt file over OneDrive please.

    Thanks

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  3. SD - IA 179.8K Reputation points Independent Advisor
    2025-03-15T04:43:34+00:00

    Thank you.

    Are you able to remove the Intel Smart Sound driver using Uninstall device?

    Do this for the Intel GPU if there.

    Remove the Display drivers completely and Install the newest copy of the driver, available from the OEM or the GPU maker. The steps for it are here:

    https://www.yourwindowsguide.com/2022/02/troubl...

    Eventually, after Windows restarts, check for Windows updates, or download the display driver from the computer manufacturer:

    Download Intel Drivers and Software

    https://www.intel.com/content/www/us/en/downloa...

    After the installation, see if your issue is resolved.

    Disclaimer:

    The links include a non-Microsoft website that would provide accurate and safe information. There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

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  4. Anonymous
    2025-03-15T04:08:42+00:00

    Greetings, Tekkie Boy

    Thanks for helping with this.

    The pnputil command ran without an error message. Tried to performed another iso file 24H2 installation. It failed with the usual ErrorCode: 0x80070002.

    Here's the resulting SetupDiag results:

    Logs2.zip

    The file setupdiagresults.log gave this summary: Error: 0x80070002-0x20007 Found a missing file in driver package during device install. Failed to install driver package: intcsdw.inf, due to missing file: IntcSDW.sys. Provider: Intel(R) Corporation Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318} Driver Version: 08/25/2023,10.29.0.9677 Driver Package Id: intcsdw.inf_amd64_2d7cda5cbd4025ed Submission Id: 29989500_14623795341722612_1152921505696720839 Recommend you update the driver package or remove the driver package, reboot and try the update again. See: https://learn.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages

    Next step?

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  5. TekkieBoy 12,556 Reputation points Volunteer Moderator
    2025-03-14T20:57:26+00:00

    Hello,

    intcaudiobus.inf_amd64_799c962c58e6bfeb is the Intel Driver and not the Realtek Driver.

    Please run the following command in an command prompt as admin:

    pnputil /delete-driver oem30.inf /uninstall /force

    If the command runs without an error message, you can close the window and try the upgrade again.

    Greetings

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