Windows 11 version 24H2 update fails with error code 0x80070002

Anonymous
2025-03-13T21:57:50+00:00

My Acer Predator PHN18-71 (Windows 11 version 23H2, Intel Core i7-14700HX, NVIDIA GeForce RTX 4070) has been trying to install the Windows 11 version 24H2 update since it first appeared in my Check for Updates window a few months ago. The update always fails, listing error code 0x80070002 as the broad issue. I have, to the best of my ability, researched all the recommended things to try to make this update succeed:

Check Time Settings

Update drivers

Run the Windows Update Troubleshooter

Rename the Software Distribution and catroot2 Folders

Restart Windows Update Service

Check System Files with DISM for inconsistencies

I'm sure that I'm missing a few - I'll try to flesh out my list.

Yesterday I made a fresh backup image of my C: drive and performed an iso file 24H2 installation. It failed, so I ran SetupDiag. It responded with only one issue:

"Error: SetupDiag reports a fatal error on driver migrations. ErrorCode: 0x80070002"

I have the zip folder of files produced by SetupDiag.

The only clue I have to a possible source of this problem is that my computer's audio system is malfunctioning. These issues began after my machine started failing system updates. I can't get any sound out of my laptop's speakers or my headphone jack. I have to use USB speakers or a USB external sound card to get any audio output, which apparently also requires disabling the Microsoft High Definition Audio Device (otherwise I get no audio from any source). The Realtek Audio Driver has stopped appearing in my Device Manager even though it says it is installed after I reinstall it from the Acer website. The Realtek Audio Console window is now empty except for this:

"Realtek Audio Console doesn't support for this machine."

It used to be full of controls that functioned.

The Intel Smart Sound Technology BUS in Device Manager shows error code 39:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."

No other drivers show any errors in Device Manager.

I've seen multiple people post online about this apparent audio driver / failed update issue with very similar symptoms. But I haven't seen how or if they resolved them.

I'm admittedly not a very capable or experienced system administrator. I'd appreciate any help I can get to resolve these issues.

Windows for home | Windows 11 | Windows update

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2025-03-23T13:34:51+00:00

    Hi Roy,

    Glad we could help. Tekkie Boy and Sumit are excellent helpers.

    Thanks for the update. 👍

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  2. Anonymous
    2025-03-14T20:03:45+00:00

    Sumit,

    Thanks for the quick reply. Like I said in my original post, the Realtek Audio Driver does not appear in my Device Manager. I have "High Definition Audio Device" and "NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and "USB Audio Device", along with several peripheral-specific files, but no Realtek Driver is listed. If I reinstall it, it says it was successful, but it still doesn't appear. The Realtek Audio Console window is now empty except for this:

    "Realtek Audio Console doesn't support for this machine."

    It used to be full of controls that functioned.

    The Intel Smart Sound Technology BUS in Device Manager shows error code 39:

    "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."

    It appears as though I need another way to uninstall this Realtek Driver.

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  3. SD - IA 179.8K Reputation points Independent Advisor
    2025-03-14T16:59:35+00:00

    Thanks, Roy. Found the issue.

    2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 Failed to import driver package 
'C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf'. - CDmiDriverStore::Import(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 Failed to install the driver package 'C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf'. - CDriverPackage::InternalInstall(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   DISM Driver Manager: PID=4324 TID=21444 onecore\base\ntsetup\opktools\dism\providers\dmiprovider\dll\driverpackage.cpp:384 - CDriverPackage::InstallEx2(hr:0x80070002)

2025-03-12 21:06:52, Error                 DISM   API: PID=11328 TID=21540 Driver package C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.inf failed to install. (hr:0x80070002) -

    Please remove the Realtek Audio driver and attempt to upgrade again.

    Remove the driver completely:

    https://answers.microsoft.com/en-us/windows/for...

    To remove the Audio driver from your Windows system:

    Open Device Manager

    Expand "Sound, video and game controllers" category

    Right-click on your Audio device

    Click "Uninstall"

    In the confirmation window, check the box that says "Delete the driver software for this device"

    Click Uninstall to confirm

    Restart your computer.

    Download Windows 11

    https://www.microsoft.com/software-download/Win...

    Use the Installation Assistant to Download Windows 11

    https://go.microsoft.com/fwlink/?linkid=2171764

    Alternatively, download an ISO file and Run Setup.exe to Start the Upgrade, using Windows 11 Media Creation Tool.

    https://go.microsoft.com/fwlink/?linkid=2156295

    All the steps, including MCT and Installation Assistant, are covered here:

    https://www.yourwindowsguide.com/2024/07/instal...

    I hope that helps, and keep us posted.

    The above linked blog's content is written by a Windows MVP, so it is safe. However, watch out for the ads. Additionally, It should automatically translate into the browser language as well.

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  4. Anonymous
    2025-03-14T16:55:44+00:00

    Sumit,

    Thanks for your assistance. Here's my SetupDiag zip file:

    Logs.zip

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  5. SD - IA 179.8K Reputation points Independent Advisor
    2025-03-14T02:10:08+00:00

    Hi Roy,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    Using Onedrive, could you please share the ZIP file generated by Setupdiag? It is like the "cut-the-crap" method of generic troubleshooting :) We would directly know what the problem is. To share a file on OneDrive and get a link, follow these steps:

    1. **Sign in to OneDrive**: Go to the OneDrive website or open the OneDrive app and sign in with your Microsoft account.
    2. **Upload the File**: If the file isn’t already in your OneDrive, upload it by dragging and dropping it into your OneDrive folder or using the "Upload" button.
    3. **Find the File**: Navigate to the file you want to share.
    4. **Share the File**:
      • Right-click on the file you want to share or select it and click the "Share" button at the top of the page.

    5 **Get the Link**:

    • Once you’ve adjusted the settings, click on the "Copy link" button. This will generate a shareable link for the file.

    6 **Share the Link**: Paste the link into an email or message to share it with others.

    That's it! Now you can easily share your file with anyone using the generated link.

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