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My Acer Predator PHN18-71 (Windows 11 version 23H2, Intel Core i7-14700HX, NVIDIA GeForce RTX 4070) has been trying to install the Windows 11 version 24H2 update since it first appeared in my Check for Updates window a few months ago. The update always fails, listing error code 0x80070002 as the broad issue. I have, to the best of my ability, researched all the recommended things to try to make this update succeed:
Check Time Settings
Update drivers
Run the Windows Update Troubleshooter
Rename the Software Distribution and catroot2 Folders
Restart Windows Update Service
Check System Files with DISM for inconsistencies
I'm sure that I'm missing a few - I'll try to flesh out my list.
Yesterday I made a fresh backup image of my C: drive and performed an iso file 24H2 installation. It failed, so I ran SetupDiag. It responded with only one issue:
"Error: SetupDiag reports a fatal error on driver migrations. ErrorCode: 0x80070002"
I have the zip folder of files produced by SetupDiag.
The only clue I have to a possible source of this problem is that my computer's audio system is malfunctioning. These issues began after my machine started failing system updates. I can't get any sound out of my laptop's speakers or my headphone jack. I have to use USB speakers or a USB external sound card to get any audio output, which apparently also requires disabling the Microsoft High Definition Audio Device (otherwise I get no audio from any source). The Realtek Audio Driver has stopped appearing in my Device Manager even though it says it is installed after I reinstall it from the Acer website. The Realtek Audio Console window is now empty except for this:
"Realtek Audio Console doesn't support for this machine."
It used to be full of controls that functioned.
The Intel Smart Sound Technology BUS in Device Manager shows error code 39:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."
No other drivers show any errors in Device Manager.
I've seen multiple people post online about this apparent audio driver / failed update issue with very similar symptoms. But I haven't seen how or if they resolved them.
I'm admittedly not a very capable or experienced system administrator. I'd appreciate any help I can get to resolve these issues.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ramesh,
OK, both of these issues have now been taken care of.
I just want to say how much I appreciate you seeing this thing through to this stage. You, Sumit, and Tekkie really came through for me. Thank you so much.
I'm not sure if selecting "Yes" to "Did this reply solve your problem?" will close this thread, so I'm leaving this open for now in case you had anything else to add. If not, I'll select "Yes" tomorrow.
Roy
Ramesh,
I ran the dism commands and they both completed successfully. Then I went over to Windows Update and found that the KB5043080 already re-ran and completed with no errors reported.
I re-enabled the Startup Apps that I previously disabled in Task Manager.
I went back through the replies in this thread and it seems as though pretty much all the drivers which we deleted have been reinstalled. My audio system seems to have full functionality. My NVIDIA GPU is working properly.
Two outstanding items that I am aware of:
Hi Roy,
0x800736b3 denotes component store corruption. This generally shouldn't occur after the in-place upgrade.
Please try these commands:
dism /online /cleanup-image /startcomponentcleanup
dism /online /cleanup-image /restorehealth
SetupDiag: processing rule: FindSuccessfulUpgrade.
..
SetupDiag reports successful upgrade found.
This appears to be a successful update as the last operation was: OOBEBoot and the result was: success
SetupDiag found 1 matching issue.
SetupDiag results were logged to: C:\Users\rjbou\Desktop\SetupDiag\Attempt10\SetupDiagResults.log
Logs ZipFile created at: C:\Users\rjbou\Desktop\SetupDiag\Attempt10\Logs.zip
Ramesh,
You did it.
This popped up while I was preparing to contact you:
What next?
