Windows installation failed after trying many different ways to Install & Download error - 0x80070002

Anonymous
2025-03-15T17:23:30+00:00

I started getting Download error - 0x80070002 every time i would try to update windows. And then the MS store stopped working. And whenever i try to open a media file i get the message package couldn't be registered. I tried every single suggestion on the various MS tech support pages.

I also tried resetting and also reinstalling windows - both from the power shell, from a downloaded disk image, and from online. And every single time i tried, it says Operation Failed. Or Windows was not able to be installed. I have tried literally everything and don't know what to do. Are there any suggestions please?

Windows for home | Windows 11 | Install and upgrade

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Ramesh 181.9K Reputation points Volunteer Moderator
2025-03-17T10:56:05+00:00

Thanks, please do the following:

  • Download cbsfix2.reg and save it to a folder on the C drive -- e.g., C:\Fixes
  • Download AdvancedRun from Nirsoft and run it.
  • Using AdvancedRun, launch c:\windows\regedit.exe as TrustedInstaller (see Screenshot)
  • In the Regedit window, click File, and click Import...
  • Dismiss the "Location is not available" message box by clicking OK.
  • In the "Import Registry File" window, in the "File name" text box, type C:\Fixes\cbsfix2.reg and press Enter.
  • After the import is successful, exit Regedit.
  • Restart Windows.

Try to install updates.

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2025-03-16T12:26:43+00:00

    Press Win + R, type "optionalfeatures.exe" and click Ok.

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  2. Anonymous
    2025-03-16T12:21:21+00:00

    Hi there,

    1. The Panther folder is empty. Looks like the batch file was not run using the "Run as administrator" option. Can you please try again?
    2. Launch "optionalfeatures.exe". Is that dialog empty?

    Hi Ramesh, please try this one SetupLogs.zip https://1drv.ms/u/c/3acb282eb1aaf3f2/EcDVGcFTPU1FkI22TWNJjHgB8cyBOFg792kgptmO48r64Q?e=DzOVxv

    Not sure "how to launch" optionalfeatures.exe

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  3. Ramesh 181.9K Reputation points Volunteer Moderator
    2025-03-16T12:11:00+00:00

    Hi there,

    1. The Panther folder is empty. Looks like the batch file was not run using the "Run as administrator" option. Can you please try again?
    2. Launch "optionalfeatures.exe". Is that dialog empty?

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  4. Anonymous
    2025-03-16T12:05:14+00:00

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