Windows installation failed after trying many different ways to Install & Download error - 0x80070002

Anonymous
2025-03-15T17:23:30+00:00

I started getting Download error - 0x80070002 every time i would try to update windows. And then the MS store stopped working. And whenever i try to open a media file i get the message package couldn't be registered. I tried every single suggestion on the various MS tech support pages.

I also tried resetting and also reinstalling windows - both from the power shell, from a downloaded disk image, and from online. And every single time i tried, it says Operation Failed. Or Windows was not able to be installed. I have tried literally everything and don't know what to do. Are there any suggestions please?

Windows for home | Windows 11 | Install and upgrade

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Ramesh 181.9K Reputation points Volunteer Moderator
2025-03-17T10:56:05+00:00

Thanks, please do the following:

  • Download cbsfix2.reg and save it to a folder on the C drive -- e.g., C:\Fixes
  • Download AdvancedRun from Nirsoft and run it.
  • Using AdvancedRun, launch c:\windows\regedit.exe as TrustedInstaller (see Screenshot)
  • In the Regedit window, click File, and click Import...
  • Dismiss the "Location is not available" message box by clicking OK.
  • In the "Import Registry File" window, in the "File name" text box, type C:\Fixes\cbsfix2.reg and press Enter.
  • After the import is successful, exit Regedit.
  • Restart Windows.

Try to install updates.

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  1. Anonymous
    2025-03-16T13:14:00+00:00

    Hi,

    Unfortunately, CBS corruption exists. This has to be fixed, or the 24H2 setup can't run correctly.

    Please do this:

    Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

    It will likely fail with the error code 0x8007001F.

    Then, share the following log:

    C:$WINDOWS.~BT\Sources\Panther\setupact.log

    Note:

    If you don't want to troubleshoot this, you can clean install 24H2 using the USB setup disk after backing up your data.

    Hi Ramesh The Fix problems using Windows Update isn't displayed (the button is there but not "active" or available to click on. I checked online and got the explanation below. My pc is not managed by work or school. It's probably unavailable because as it says below i need the Feb 2024 optional update or later installed; and that is the whole issue, i haven't been able to install updates.

    What should i do now? Thank you

    "Fix problems using Windows Update isn't displayed

    If your PC is managed by your work or school, Fix problems using Windows Updatemight be unavailable. The option might also be missing if you’re running a version of Windows that’s earlier than Windows 11 with the 2022 annual update. You'll also need the February 2024 optional update, or a later update installed on the PC."

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  2. Anonymous
    2025-03-16T13:10:59+00:00

    Here is the link to the latest log , per your message . I will do the other steps you mention in your later post, but in case this helps

    SetupLogs.zip

    Hi,

    The logs are missing.

    1. Please rerun the setup and let it fail. Then, share the latest logs.
    2. Launch OptionalFeatures.exe. Does the dialog load correctly?

    I will do that, but here are the files that were in the Panther folder

    DlTel.etl

    DlTel.Merge.00001.etl

    RbTel.etl

    SysResetTrace-Tel-Merge.etl

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  3. Ramesh 181.9K Reputation points Volunteer Moderator
    2025-03-16T13:03:07+00:00

    Hi,

    Unfortunately, CBS corruption exists. This has to be fixed, or the 24H2 setup can't run correctly.

    Please do this:

    Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

    It will likely fail with the error code 0x8007001F.

    Then, share the following log:

    C:$WINDOWS.~BT\Sources\Panther\setupact.log

    Note:

    If you don't want to troubleshoot this, you can clean install 24H2 using the USB setup disk after backing up your data.

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  4. Anonymous
    2025-03-16T12:59:34+00:00

    Hi,

    The logs are missing.

    1. Please rerun the setup and let it fail. Then, share the latest logs.
    2. Launch OptionalFeatures.exe. Does the dialog load correctly?

    I will do that, but here are the files that were in the Panther folder

    DlTel.etl

    DlTel.Merge.00001.etl

    RbTel.etl

    SysResetTrace-Tel-Merge.etl

    Was this answer helpful?

    0 comments