Can't attach word document with Windows 10 home

Anonymous
2022-02-21T08:14:40+00:00

Today I was unable to attach a Word file to an email I wanted to send. I first tried through my Yahoo mail account. I didn't get an error message, the computer screen just got paler while the circular working icon was going. After waiting, I closed the program. After repeated attempts, I restarted my computer and had the same problem. I tried sending the Word file from my Gmail account and got the same problem.

The problem seems to be with just Word, as I had no problem attaching a PDF file.

I haven't made any recent changes and don't have any 3rd party virus protection. I tried the Microsoft trouble shooter with no result.

I have Windows 10 Home and use Chrome as my browser. I've had this configuration on my computer for over 2 years without a problem.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2022-02-21T13:23:53+00:00

    I went to the public library and used their Internet connection. Same problem using both the Private and Public Internet settings.. When I try to attach a Word document to an email I get no response.

    Since I've tried different browsers, mail programs and Internet connections wouldn't the problem have to be with Word?

    Thanks agains for your help.

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  2. Anonymous
    2022-02-21T10:32:20+00:00

    Before resetting it, I would recommend trying using another Internet connection, like your Mobile's hotspot for example.

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  3. Anonymous
    2022-02-21T10:30:44+00:00

    Bhavik,

    Thanks, that could be it! I just got back from vacation and my Internet provider made some changes in the cable connections for the apartment block where I live. This was the first time that I tried sending an attachment after that change. (although I haven't noticed any other changes, everything connected automatically)

    What should I reset on my Internet settings? I see all the Firewall settings are on, but I had no problem receiving an attachment and I don't think the Firewall would block an attachment being sent out?

    Thanks again,

    Andrew

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  4. Neil D 34,310 Reputation points Volunteer Moderator
    2022-02-21T10:15:51+00:00

    Are you accessing your email using a browser or using the Mail app? If it is the app then try resetting the app via Apps and Features > Mail and Calendar > Advanced options > Reset.

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  5. Anonymous
    2022-02-21T10:10:20+00:00

    Did you try using a different Internet connection? Sometimes it could be an issue as well.

    Reset your Internet Settings if changed anything.

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