Windows 10 will not update anymore; stuck in 1909

Anonymous

TLDR: Update page shows "Your device is missing important security and quality fixes." for the last one week. It is still in Version 1909 Build 18363.1556.

Long story: It has been promising Feature update 2004 for quite a long time but did not really deliver. However, I had been getting regular security and quality minor updates. Around a month ago, when I started getting the end of service notifications for 1909 I tried to force updates by hitting "Check for updates" and it tried doing a huge download for 20H2. I think after a long installation process it aborted around 45% and rolled back. Tried a couple of times and the same result.

Now, I did a few methods suggested in various forums and Microsoft support sites like running update troubleshooter, a scan, running commands as administrator, setting right a few registry entries etc. I even rolled the last cumulative update for 1909 KB5003169 and it got reinstalled on the next reboot but the "Your device is missing important security and quality fixes." returned.

I am worried because I will be missing out important security updates given that 1909 has reached the end of service.

UPDATE: The error code against the update 20H2 update is given as 0xC1900101

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43 answers

Anonymous

2021-05-23T11:13:44+00:00

Please try to download and install drivers(Display, Network, Bluetooth, Audio) from the link below.

Uninstall the currently installed driver before installing the downloaded driver.

https://support.hp.com/ca-en/drivers/selfservic...

Standard Disclaimer: There are links to non-Microsoft websites.

The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Anonymous

2021-05-22T16:47:14+00:00

Yes, you can uninstall them.

Also, Can you let me know your PC make and exact model?

Thanks.
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Anonymous

2021-05-22T15:04:09+00:00

I tried updating driver for a bunch of devices that I think closely match those in the list but Windows claims that the best driver is already installed and reverts to Windows Update to find best match.

I notice that there are many device drivers that are hidden and turns out to be for devices like phones, external hard drives, USB devices, printers etc that I have once connected and don't actively use any more. May be I can uninstall them if that is ok but I don't know many of the PCI devices listed in the list.
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Anonymous

2021-05-22T14:22:55+00:00

Paul,

Thank you for taking the time and analysing the error logs.

The error logs give device names in unconventional names. The Device manage does not show such names. How do I find these devices in the device manager?

Or, is it possible to punch these numbers in Command Prompt and update or uninstall?

Thanks.
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Anonymous

2021-05-22T13:06:14+00:00

Sorry for the delayed response.

The Setuperr log indicates "SYSPRP SPPNP: Unable to install primitive drivers. Err = 0x13[gle=0x00000013]".

Then I checked setupapi.dev log.

>>> [Setup online Device Install (Hardware initiated) - PCI\VEN_8086&DEV_9D23&SUBSYS_81EB103C&REV_21\3&11583659&1&FC]

>>> Section start 2021/05/20 21:42:25.354

<<< Section end 2021/05/20 21:42:25.354

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C81EB&REV_1000\4&1ace480c&0&0001]

>>> Section start 2021/05/20 21:42:25.354

<<< Section end 2021/05/20 21:42:25.354

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - PCI\VEN_10EC&DEV_8136&SUBSYS_81EB103C&REV_07\4&12dde4f3&0&00E0]

>>> Section start 2021/05/20 21:42:25.354

<<< Section end 2021/05/20 21:42:25.354

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - USB\VID_0BDA&PID_B008\00e04c000001]

>>> Section start 2021/05/20 21:42:25.369

<<< Section end 2021/05/20 21:42:25.369

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - USB\VID_04F2&PID_B52D&MI_00\6&362501d0&0&0000]

>>> Section start 2021/05/20 21:42:25.369

<<< Section end 2021/05/20 21:42:25.369

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - PCI\VEN_8086&DEV_9D31&SUBSYS_81EB103C&REV_21\3&11583659&1&A2]

>>> Section start 2021/05/20 21:42:25.635

<<< Section end 2021/05/20 21:42:25.635

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - PCI\VEN_8086&DEV_9D3A&SUBSYS_81EB103C&REV_21\3&11583659&1&B0]

>>> Section start 2021/05/20 21:42:25.697

<<< Section end 2021/05/20 21:42:25.697

<<< [Exit status: FAILURE(0x00000013)]

>>> [Setup online Device Install (Hardware initiated) - PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&cba950d&0&00E5]

>>> Section start 2021/05/20 21:42:25.760

<<< Section end 2021/05/20 21:42:25.760

<<< [Exit status: FAILURE(0x00000013)]

Please try to find these drivers in the Device Manager. Then update the driver if it's available, if not just uninstall and reinstall them.

I hope this helps. Feel free to ask back any questions and keep me posted.
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