Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-03-13T14:53:57+00:00

    Though I am not seeing the BSOD, but, my HP 2520HC printer has gone crazy after this update. Nothing is getting printed fully, and all are partial prints. When I try to print an image by right-clicking on the image in explorer, going to the print option in the popup menu, I get partial prints. Moreover, this update does not give me an uninstall option. Doesn't Microsoft test its updates before rolling out?

    I heavily depend on printing requirements for my work and I am screwed. The update is:

    Security Update for Microsoft Windows (KB5000802)

    Servicing Stack 10.0.19041.860

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  2. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-11T18:33:21+00:00

    Some more infos in this (IMO) good summary (in German, please use a translations service ;)):

    https://www.borncity.com/blog/2021/03/11/neues-zum-druckerproblem-bsod-nach-mrz-2021-update/

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  3. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-10T18:58:04+00:00

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  4. Drew - 810 Reputation points
    2021-03-10T04:45:22+00:00

    1st of all, you can > View Updates & uninstall it.

    Are you seeing the following? 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED

    IF SO, close the error message and install the last standalone SSU (KB4598481) before installing this LCU. You will not need to install this SSU (KB4598481) again for future updates. 

    Then or next, look for KB5000802, again

    ( I needed a minute to do some investigating)

    Cheers,
    Drew![Image](https://learn-attachment.microsoft.com/api/attachments/f069a5ed-3951-463c-a1c0-af96c2b49886?platform=QnA Please, mark as Helpful or Answer, if applicable

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  5. Drew - 810 Reputation points
    2021-03-10T04:34:38+00:00

    For myself, I have absolutely no issues from, with or since this KB successfully installed today, March 9th. Although, for me, the same can be said for all such Updates & KBs.

    Cheers,
    Drew![](https://learn-attachment.microsoft.com/api/attachments/f51cef15-7e80-4c73-95b6-2328a10165ca?platform=QnA

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