Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

96 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-16T16:03:11+00:00

    Is this fixed yet?  When printing to Kyocera printers only Windows crashes, BSD.

    - 

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center 

    Message Date
    Out-of-band update to address an error when attempting to print to certain printers <br><br>Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using certain Type 3 printer drivers, which might receive an error with a blue screen when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog.We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:<ul><li><p>Windows 10, version 20H2 and Windows Server, version 20H2 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 2004 and Windows Server, version 2004 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 1909 and Windows Server, version 1909 (<a href="https://support.microsoft.com/help/5001566" target="_blank" rel="noreferrer nofollow">KB5001566</a>)</p></li><li><p>Windows 10, version 1809 and Windows Server 2019 (<a href="https://support.microsoft.com/help/5001568" target="_blank" rel="noreferrer nofollow">KB5001568</a>)</p></li><li><p>Windows 10, version 1803 (<a href="https://support.microsoft.com/help/5001565" target="_blank" rel="noreferrer nofollow">KB5001565</a>)</p></li></ul> March 15, 2021 <br>03:10 PM PT

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-15T22:18:27+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-12T14:53:53+00:00

    Why are there several posts about disabling all updates or postponing all updates!?

    Yesterday in this thread I posted the PowerShell command to hide a specific update.

    MS also has a Fixit you can download to hide a specific update Hide Windows Updates or driver updates (microsoft.com).

    Or you can use a third party tool called Windows Update Minitool to hide specific updates https://www.majorgeeks.com/files/details/windows_update_minitool.html

    Stop using a sledgehammer to drive a nail.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-03-12T12:17:36+00:00

    We have around 50 computers and mostly Kyocera printers. The KB5000802 update installed on about a quarter of the compuyers so far, caused BSOD crashes not only when printing (even the  printing of a test page caused the same effect) but also occasionally when launching two in-house Firebird based apps. Uninstalling the update was only a temporary solution since it insisted on reinstalling immediately. I had to postpone all updates for the maximum amount of time available, 35 days, I think.

    I paused our updates in Endpoint Manager and it still installed. I may have to disable Windows update all together.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-03-12T00:51:30+00:00

    If you'd like to give it a try, I provided some steps that might be able to help on this thread - Bluescreen of death and restarts after KB5000802 - Microsoft Community

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments