Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

Split from this thread.

09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-16T05:34:32+00:00

    I did not have the BSOD problem but KB5000802 did cause printing issues with some (not all) of my printers.

    <snip>

    KB5001567 is supposed to be the FIX for KB5000802 but after installing it I still have the same problem.

    The only way I have been able to fix the problem is to uninstall KB5000802

    - 

    MS says: "We recommend you only install this update if you are affected by this issue."

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#1572

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  2. Anonymous
    2021-03-13T17:38:31+00:00

    Hi Peter

    Please remove update KB5000802 for 2004 and 20H2 versions or update KB5000808 for 1909 version.

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  3. JuliaMarvin 22,530 Reputation points Volunteer Moderator
    2021-03-13T15:47:45+00:00

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  4. Anonymous
    2021-03-12T15:06:28+00:00

    Because there are other updates causing same issue. Some of our clients' PC's required uninstalling KB5000808 and KB5000908 (those PC's did not not have the notorious KB5000802 update, but still had the printing BSOD issue).

    Our clients - not wanting to pay our hourly emergency rate every time a new update cripples their workflow, are opting for us to disable all Microsoft updates altogether until further notice.

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  5. Anonymous
    2021-03-11T21:51:25+00:00

    Just to confirm, we use Kyocera printers and and get the BSOD when they try printing to them (network printer). Uninstalling KB500802 fixes the issue.

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