Your Phone / Link to Windows - stuck at 60% during set up

Hello everyone.
I'll share my experience and how I fixed it.

Quick recap: until recently the connection between my S10e and Windows 10 worked flawlessly - EVEN THOUGH I DID NOT USE IT VERY MUCH. Then something happened and yesterday it stopped working (I could receive phone calls on windows, but could not open the phone's screen or any app within windows.

So I reset everything (purged cache, purged all data on both mobile phone AND PC - I even uninstalled the apps and reinstalled them on both). I could not complete the linking process - and was stuck at 60% (on PC - on the phone it completed the process and was waiting for the final permission).

One thing to note: on my PC when I had to input the microsoft account I was presented with a window with 3 accounts: my personal o365 account, my working account, and a legacy skype account - I was trying to connect with my personal o365 account.

Something had happened recently that broke this functionality - but what was it?
It turns out that recently I started using skype with my legacy account on my laptop with: a user that only has username and no e-mail. I set it years ago and re-spawned recently as I work from home now - and as a matter of fact I get windows notifications that some microsoft account needs to be fixed...

Suddenly I was struck with an idea: could it be that this account needing to be fixed is causing the issue? I removed the skype legacy account from windows settings (win->settings->Account->e-mail and account) and... boom! the app now completed the process!!

I don't know whether this set up is similar to yours (I had an account that was causing troubles with windows as it didn't have an e-mail and it was seemingly causing issues with the app), but if it does I hope it does indeed solve your problem (and maybe other people's too).

Hello everyone.
I'll share my experience and how I fixed it.

Quick recap: until recently the connection between my S10e and Windows 10 worked flawlessly - EVEN THOUGH I DID NOT USE IT VERY MUCH. Then something happened and yesterday it stopped working (I could receive phone calls on windows, but could not open the phone's screen or any app within windows.

So I reset everything (purged cache, purged all data on both mobile phone AND PC - I even uninstalled the apps and reinstalled them on both). I could not complete the linking process - and was stuck at 60% (on PC - on the phone it completed the process and was waiting for the final permission).

One thing to note: on my PC when I had to input the microsoft account I was presented with a window with 3 accounts: my personal o365 account, my working account, and a legacy skype account - I was trying to connect with my personal o365 account.

Something had happened recently that broke this functionality - but what was it?
It turns out that recently I started using skype with my legacy account on my laptop with: a user that only has username and no e-mail. I set it years ago and re-spawned recently as I work from home now - and as a matter of fact I get windows notifications that some microsoft account needs to be fixed...

Suddenly I was struck with an idea: could it be that this account needing to be fixed is causing the issue? I removed the skype legacy account from windows settings (win->settings->Account->e-mail and account) and... boom! the app now completed the process!!

I don't know whether this set up is similar to yours (I had an account that was causing troubles with windows as it didn't have an e-mail and it was seemingly causing issues with the app), but if it does I hope it does indeed solve your problem (and maybe other people's too).

You have done what the "advisors" can't. Resolved this issue. This should be added to Microsoft's troubleshooting page. I work in IT and as usual, the standard troubleshooting steps are garbage and insult most folks intelligence by giving basic steps that are already covered before we look online for help. I have spent 6 hours online reading multiple forums, blogs and posts trying to find a resolution to this issue. App worked fine a year ago for my LG phone. Stopped working and I could never get it to connect again. No problem, just didn't use it. Got a new Samsung yesterday and had built in app for Your Phone. Decided to give it another try and after wasting hours trying to get this working, stumbled across your post. Went into accounts and removed a 2nd MS account and voila, within seconds app connects.

It is beyond ridiculous that more than two years after this problem first arose, it still occurs.  I have a Samsung Note10+ that was "Phone Companion" linked to a Samsung computer at one location where it worked, and when I tried to establish a new Phone Companion link to a Microsoft SP6 computer, at another location it simply hangs at the 60% mark with a message that "we're checking one more thing."  I am beginning to understand now why people are moving away from Microsoft products in droves.

PS:  And yes, the devices are on the same network.  Same login accounts. All within three feet of each other.  And the network is running fine.  I've removed the phone from the account and reinstalled it, and the same problem occurs.  Even tried switching all devices to another Microsoft account and the same **** hangup occurs at 60%.  **** is this "one more thing" that the app checking on?  If the programmers that wrote the app at least left a clue then smarter people could figure out how to unwind this problem.

Hello HermanLu,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with Your Phone app not working. Have you made any changes recently? When was the last time it worked properly?

What is your current Windows operating system and version? Press Start then search and type: winver

Kindly try the following methods below

**Update Your Phone app

Open Microsoft Store then Click 3 dots

Select Download and Updates >

Update Your Phone app or click Update all

**Reset the Your Phone app again.

Press Start then search and type Apps and Features

Search and select Your Phone App on the list

Click advanced options

Select Reset

**Reinstall Your Phone via PowerShell.

Press Windows key+X then select Powershell (Admin)

Copy paste the command below then press Enter

get-appxpackage *Microsoft.YourPhone* | remove-appxpackage

After that, Please try the methods below to reinstall Your Phone app.

Open Microsoft Store then search Your Phone app

Click Install

Or try this to install Your Phone app via Powershell.

Press Windows key + X

Click and Run Windows PowerShell as Administrator

At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *Microsoft.YourPhone* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC then launch Your Phone app

Kindly let me know if this helps or if you have any further concerns.

Sincerely,

John DeV

Independent Advisor

Hi,

Are there any other debugging steps? 

I have the same problem on my machine as well with the "Your Phone Companion" stuck at 60% on the PC. On the phone its stuck at "We're checking one more thing on your PC" which finally timesout and says "From the Your Phone app on your PC, select Send Notification. That option doesn't exist at all

• I have a Wired Desktop PC.
• The Internet Connection is set to private network
• My DNS is 208.67.220.220
• I have tried from two phones (Samsung Note 8 running Android 9 and Samsung S20 running Android 11) - they both are running stock software
• Tried on another Windows 10 PC (Surface Pro 4) with similar results.

Is there anyway to collect debug logs to see where its failing?

Thanks!

Ashwin