Can you help with microphone mute on/off button not working on Windows 10?

Anonymous
2020-07-29T20:46:34+00:00

Please help me with the microphone mute on/off button on headset not working --> I cannot mute my voice.

Here's the good news:

  1. On Windows the Headset and Microphone audio is clear via Bluetooth. I can hear them, they can hear me.

2. Microphone/audio with Android phone tested good -- microphone mute on/off button works -- I can mute my voice with single press of the button if paired with the Android phone.  It doesn't matter what app I use.  I get an audio prompt through the headset of mute on/mute off.

Here's the problem: the mute button on this Bluetooth Headset microphone doesn't work on Windows 10, so if I walk away from the laptop and need to mute/unmute, I have to run back to my laptop to use my mouse. 

I called Taotronics technical support -- they said if the latest drivers are installed there's nothing more they can offer to help.

Windows indicates the best drivers are installed, but they are either outdated, Windows 10 does not support all the capability, or I need to do something.

Here's what I have:

Hardware:                 HP ProBook

                                 Intel(R) Wireless Bluetooth(R)

                                 Headset TaoTronics TT-BH041 

Operating System:   Windows 10, version 1909

Headset Device Drivers:

   TaoTronics TT-BH041                                           - Driver 10.0.17134.1067   Driver Date: 6/21/2006

   TaoTronics TT-BH041 Avcrp Transport Adapter  - Driver 10.0.17134.1         Driver Date: 4/10/2018

   Intel(R) Wireless Bluetooth(R)                              - Driver 21.70.0.3               Driver Date: 12/30/2019

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-22T14:02:27+00:00

    Thanks much -- from all the comments this issue is  widespread across various devices with the common denominator Windows 10.   @Carmack, Greg shared working on this with us until it is resolved and I have yet to see a post from @GregCarmack since 2020 and don't know how to reach @CarmackGreg directly.  I'm trying various formats of directing this message to @Carmack to see if any will help request @Carmack,Greg to respond.

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  2. Anonymous
    2021-04-22T10:59:44+00:00

    Same issue with TCL MTRO200BT, mute / unmute works on Android phone. Windows 10 seems to ignore it. I have also bought external bluetooth adapter but that did not resolve to problem.

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  3. Anonymous
    2021-02-20T14:54:27+00:00

    I have same Issue with Microsoft certified Plantronics Voyager 8200 UC.

    Microphone mute button works well on Android and MacOS, but does not work with Windows 10!

    The only solution for me with windows 10 is to use plantronics BT300 bluetooth dongle + Plantronics Hub software for mute button to work.

    Don't really understand why Google and Apple can handle mute button out of the box but Windows 10 still can't do it! Microsoft, what is the problem? Please update bluetooth driver!

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  4. Anonymous
    2021-01-15T18:20:47+00:00

    I have the same problem as the original posters with a TaoTronics TT-BH041. Would be appreciated to see some more guidance on this issue.

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  5. Anonymous
    2021-01-15T17:08:11+00:00

    Same here with Plantronics BackBeat 105. The mute button does work with my Android phone but does not work with my PC with Windows 10 Pro 20H2 (and ever since 1903).

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