Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2021-02-02T23:28:26+00:00

    I did a bit of testing with this issue. Normally my phone will mute my mic when anything is coming from the speakers (this is standard phone functionality to avoid echoes). The Your Phone app isn't doing that. So my mic picks up what I'm hearing as I'm hearing it, and sends it back to the other person on the line. 

    I think this is an old problem, pertaining to the basic functionality of phones. And it has a solution but Msft just didn't implement it (yet), or it's not working for me.

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  2. Anonymous
    2020-08-12T16:23:27+00:00

    I may be missing something but my phone is connected to my computer through wifi and when someone calls my phone I can answer it on my computer.  This is handy if my phone is in another room.  As well I can call from my computer in reverse.  Either way the other person gets echo.  Connecting with a cord defeats the purpose....if I am understanding you correctly.

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  3. Anonymous
    2020-10-26T15:56:04+00:00

    Everybody is having the same problem but nobody has an answer.  This tells me that it is an issue not easily fixed.  I stopped using this app a long time ago as it is very annoying to the other person.  Too bad.  It worked fine except for that echo.

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  4. Anonymous
    2020-08-16T06:05:31+00:00

    I wasn't able to access the Sound properties for the microphone by that method but did so through Control Panel. I went to recording and then advanced and it shows a 4 channel setting with no option to change it. 

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